Job title: Fabric Merchandiser Location: Gurugram Department: Merchandising/ Sourcing Job Summary: We are looking for a detail-oriented Fabric Merchandiser to manage the sourcing, procurement, and quality control of fabrics used in our production. The ideal candidate will have strong vendor management skills, a keen eye for fabric quality, and the ability to coordinate with internal teams to meet business needs. Key Responsibilities: Fabric Procurement & Order Management: Source and place orders for all type of knitted and woven fabrics - check our website www.oyela.in for more information on fabrics Vendor Management & Negotiation: Coordinate with suppliers, negotiate pricing, and ensure timely fabric deliveries. Fabric Quality Control: Conduct in-house fabric inspections to ensure compliance with quality standards. Inventory & Tracking: Maintain records of fabric quantities in-house, dispatched, and in transit and Fabric Avg for different designs R&D for Cost & Quality Optimization: Research and implement cost-effective sourcing strategies while improving fabric quality. Compliance & Documentation: Ensure proper documentation of orders, quality checks, and vendor agreements. Qualifications & Experience: 5+ years of experience in fabric sourcing or textile merchandising. Strong knowledge of fabric types, construction, and finishes and manufacturing processes Excellent negotiation and communication skills. Preferably having work experience in export house Show more Show less

Job title: Head of Warehouse Operations- D2C Fast Fashion Location: Gurugram Industry: Fast Fashion E-commerce /Apparel & Garments Function: Warehouse Operations / Supply Chain About us: We’re a new-age Fast Fashion D2C e-commerce brand redefining the way people experience fashion online. Committed to delivering high-quality products with a seamless customer experience. We are looking for an analytics & process oriented, experienced professional to lead our warehouse operations and ensure smooth backend execution that supports our growing order volume Key Responsibilities: Oversee End-to-End Warehouse Operations including inbound, inventory, storage, order picking, packing, and outbound logistics and processes related to these Ensure Timely Order Fulfilment Prepare and implement processes to ensure timely order processing and dispatch to maintain promised delivery timelines and customer satisfaction for single, multiple and bundle orders Coordinate with Internal teams and Logistics Partners to ensure smooth inbound and outbound flow. Handle Exchange, Returns, Refunds and Reverse Logistics , QC of returned items, and reintegration into inventory on regular basis Handle Team Management and Rotational Shift Planning Lead warehouse staff, define roles, assign shifts, and ensure adequate manpower. Implement SOPs and Compliance that ensure smooth warehouse operations Provide Insights to improve and implement new SOP & software processes use cases to lower the manual processes in operations Manage inventory of consumables and infrastructure related items to ensure continuous warehouse operations Additional tasks : As Oyela is a fast growing startup, there might be manual process which needs to be managed via warehouse team from time to time and then setup processes to manage them via software processes (like managing COD dispatch confirmation data, making bundle products, etc) Qualifications & Experience:  Minimum 5 years of total experience and at least 3 years of experience in managing e-commerce warehouse operations. Experience working with WMS tools, inventory systems and audits, and courier aggregators. Excellent coordination, communication, and vendor management abilities. Comfortable with data tracking and reporting. *6 days workweek Show more Show less

Job title: Head of Customer Service - D2C Fast Fashion (chat based process) Location: Gurugram Industry: E-commerce / Fast Fashion Apparel About us: We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities: Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for WhatsApp chat, maintain records, and provide insight to improve Chat bot response and effectiveness Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request : Handle and improve process related to RR and work towards how to reduce manual interference for these queries Collaborate with Cross-Functional Teams : Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products Qualifications & Experience: Minimum 5 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support. Show more Show less

About the Role: We are looking for a Senior Production Merchandiser to manage the end-to-end sourcing of bulk production, vendors, trims, fabrics, and materials while collaborating with the sampling team for upcoming designs. This role requires strong negotiating & vendor management skills, SOP and timeline adherence, keen attention to detail, multitasking skills and a passion for the fashion industry. Key Responsibilities: Vendor Sourcing & Management: Identify, and negotiate with vendors for bulk production of new styles, repeat orders, fabrics, trims, and materials. Purchase Order Process: Responsible for taking handover of styles from sampling team, getting QC done, getting grading done and creating production file with PO to give bulk order to vendor Material Procurement: Ensure timely sourcing and availability of required fabrics, trims, and accessories. Quality Control: Verify that bulk production and sourced materials meet the required standards and resolve any quality issues, coordinate with QC team for vendor end QC Logistics & Documentation: Maintain records of samples, yellow/green file, material specifications, and sourcing costs. Cross-Team Collaboration: Coordinate with design, sampling, QC, runner, fabric and warehouse team for smooth workflow. Qualifications & Experience: Diploma or Degree in Fashion Design, Textile Technology, Business, or a related field from NIFT, Pearl, or similar institutions. 5+ years of experience in fast fashion D2C brands or a buying house for sourcing, bulk production coordination in the fashion/apparel industry Knowledge of fabrics, trims, and garment construction and Ability to multitask and work in a fast-paced environment. Proficiency in MS Excel, PPT, Word and communication tools to manage updates, track progress, and coordinate effectively. Excellent communication and negotiation skills, with an ability to work well within cross-functional teams. Why join us: At Oyela, you’ll work in a dynamic environment with a passionate team focused on delivering trendy, high-quality clothing to Gen Z consumers. This role offers ample opportunities for growth and professional development in the fast fashion industry.

Job title: Head of Customer Service D2C Fast Fashion (chat based process). Location: Gurugram. Industry: E-commerce / Fast Fashion Apparel. About us:. We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities:. Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time. Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for WhatsApp chat, maintain records, and provide insight to improve Chat bot response and effectiveness. Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request :- Handle and improve process related to RR and work towards how to reduce manual interference for these queries. Collaborate with Cross-Functional Teams: Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products. Qualifications & Experience Minimum 2 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support. (ref:iimjobs.com)

Job title: Customer Service- Team Manager (E-commerce) Location: Gurugram Industry: E-commerce / Fast Fashion Apparel About us: We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities: Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for whatsapp chat, maintain records, and provide insight to improve Chat bot response and effectiveness Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request : Handle and improve process related to RR and work towards how to reduce manual interference for these queries Collaborate with Cross-Functional Teams : Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products. Qualifications & Experience: Minimum 5 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support.

Job Title: Customer Support Executive Work Type: Remote (Work-from-Home) Overview: We are seeking a proactive and customer-centric Customer Support Executive to join our team. This remote position offers the flexibility to work from home, competitive pay, and performance-based bonuses. The ideal candidate is fluent in both Hindi and English, passionate about helping customers, and skilled in handling interactions via phone and chat platforms. Key Responsibilities: Handle inquiries, provide solutions, and assist with product or service-related questions to Customers in chat process Conduct outbound calls to enhance customer satisfaction and support business needs before or after purchases. Manage customer interactions efficiently and professionally via chat and phone, ensuring prompt resolutions.. Support additional customer experience tasks as required to meet business objectives. Requirements: Minimum of 1 year of experience in a customer support role in chat role majorly Proficiency in Hindi and English, with excellent verbal and written communication skills. Skills and Traits: Strong writing, speaking and interpersonal skills to effectively connect with and assist customers. Enjoys engaging with people and solving customer problems. Ability to multitask and manage time efficiently across chat and phone interactions. Empathetic nature, ensuring a positive experience for all customers. Benefits: Competitive salary package with performance-based incentives. Flexible work-from-home option. Opportunity to grow in a dynamic and fast-paced startup environment. Join Us: If you’re passionate about delivering exceptional customer service and excel in both chat and call communication, we want to hear from you!

Job Title - Accountant (Book Keeping) Location - Gurgaon Experience - 5+ years Working days - 6 days working Overview: The Accountant will be responsible for managing and overseeing all financial data entry, invoice processing, purchase order approvals and other accounting functions. This role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently. The Accountant will ensure accuracy and compliance in all financial transactions and provide essential support to the finance team. Key Roles and Responsibilities: Record daily credit and debit transactions in Tally. Prepare Purchase Orders (POs), invoices, credit notes, debit notes, and challans accurately and timely. Maintain vendor wise ledger, PDC Enter financial data accurately into systems and maintain organised, up-to-date records. Ensure timely and accurate filing of monthly and annual statutory compliances, including TDS, PF, GST returns, Income Tax filing, and other regulatory requirements. Prepare and submit regular financial reports, including income statements and balance sheets, and assist with monthly, quarterly, and annual financial statements. Maintain proper records of raw materials and finished goods inventory. Identify and implement improvements to streamline accounting processes. Provide required financial reports and business data during audit, compliance checking etc. Qualifications and Skills: Proven experience in accounting or a similar role in D2C company Strong knowledge of accounting principles and financial regulations. Excellent attention to detail and organizational skills. Strong analytical and problem-solving abilities. Have a basic understanding of tax regulations and compliance. Software knowledge must : Tally , Excel Company Website: www.oyela.in About the company: www.oyela.in/pages/about-us

About the Role: We are looking for a Senior Production Merchandiser to manage the end-to-end sourcing of bulk production, vendors, trims, fabrics, and materials while collaborating with the sampling team for upcoming designs. This role requires strong negotiating & vendor management skills, SOP and timeline adherence, keen attention to detail, multitasking skills and a passion for the fashion industry. Key Responsibilities: Vendor Sourcing & Management: Identify, and negotiate with vendors for bulk production of new styles, repeat orders, fabrics, trims, and materials. Purchase Order Process: Responsible for taking handover of styles from sampling team, getting QC done, getting grading done and creating production file with PO to give bulk order to vendor Material Procurement: Ensure timely sourcing and availability of required fabrics, trims, and accessories. Quality Control: Verify that bulk production and sourced materials meet the required standards and resolve any quality issues, coordinate with QC team for vendor end QC Logistics & Documentation: Maintain records of samples, yellow/green file, material specifications, and sourcing costs. Cross-Team Collaboration: Coordinate with design, sampling, QC, runner, fabric and warehouse team for smooth workflow. Qualifications & Experience:  Diploma or Degree in Fashion Design, Textile Technology, Business, or a related field from NIFT, Pearl, or similar institutions. 5+ years of experience in fast fashion D2C brands or a buying house for sourcing, bulk production coordination in the fashion/apparel industry Knowledge of fabrics, trims, and garment construction and Ability to multitask and work in a fast-paced environment. Proficiency in MS Excel, PPT, Word and communication tools to manage updates, track progress, and coordinate effectively. Excellent communication and negotiation skills, with an ability to work well within cross-functional teams. Why join us: At Oyela, you’ll work in a dynamic environment with a passionate team focused on delivering trendy, high-quality clothing to Gen Z consumers. This role offers ample opportunities for growth and professional development in the fast fashion industry.

Job Title: Founder’s Office - COO (D2C Fashion & Apparel) Location: Gurgaon Experience: 3–6 years (D2C/E-Commerce/Fashion ops preferred) About Us We are a fast-growing D2C fashion and apparel brand on a mission to redefine modern fashion with data-driven design, fast supply chains, and unmatched customer experience. We're looking for a dynamic and highly organized individual to join the Founder’s Office , reporting directly to the Chief Operations Officer(COO) , playing a critical role in shaping and scaling core operations and sourcing. Key Responsibilities 1. Business Intelligence & MIS Prepare and maintain weekly MIS reports on sales performance, returns, key operational metrics, and inventory health. Conduct deep-dive return data analysis to understand patterns, customer feedback, and actionable reduction strategies. Ensure data accuracy across systems and create real-time dashboards to support decision-making. 2. SKU-Level Operations Management Maintain a detailed log of SKU-level sales , Bill of Materials (BOM) , and fabric consumption . Ensure visibility and tracking of sell-through rates, slow-moving SKUs, and restocking needs. Liaise with merchandising and production teams for real-time updates on SKU lifecycle. 3. Demand Forecasting & Resource Planning Collaborate with the founder and marketing team to build 4-month rolling forecasts based on growth projections, sales trends, and promotional plans. Define fabric requirements and SKU-level quantity planning , working backward from demand. Build models that align production timelines with marketing campaigns and launch calendars. 4. Strategic Project Execution Own and drive cross-functional strategic projects that fuel business growth – new channel experimentation, tech implementation, process automation, etc. Act as a thought partner to the founder for operational strategy, vendor evaluations, and cost optimization projects. Bring a bias for action, curiosity, and execution rigor to everything from daily tasks to high-stakes initiatives. Requirements 3–6 years of experience in D2C, eCommerce, fashion ops , or startup environments. Strong analytical skills with proficiency in Excel/Google Sheets , data visualization tools, and basic Python and SQL . Understanding of inventory planning , fabric sourcing , and SKU lifecycle management in fashion/apparel is highly preferred. Excellent communication, time management, and a “get-things-done” attitude. Ability to work directly with founders and thrive in a fast-paced, evolving setup.