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Orion It Services
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Customer Support Executive

Customer Support Executive

Orion It Services

1 - 3 years

|

1 - 2 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer support customer-handling customer service inbound process inbound voice calls blended process communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound voice calls and assist customers with queries, complaints, and information requests
Respond to customer inquiries promptly and professionally across all channels
Follow standard procedures and scripts as needed
Escalate unresolved issues to the appropriate teams
Ensure a positive and consistent customer experience across all touchpoints

Skills & Requirements

Excellent verbal and written communication skills
Strong problem-solving and customer-handling skills
Ability to stay calm under pressure and handle difficult conversations
Prior experience in inbound or blended process preferred

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Orion It Services

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