Customer Support Executive - Ops

Job Title: Support Executive

Location:

Department:

Job Summary:

We are looking for a dedicated and customer-focused Support Executive to join our team. The role involves handling customer queries, providing technical and non-technical assistance, resolving issues efficiently, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude toward delivering high-quality support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
• Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
• Maintain records of customer interactions, transactions, and feedback.
• Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
• Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
• Assist in onboarding new clients/customers and guide them about products/services.
• Provide after-sales support and handle customer complaints with patience and empathy.
• Prepare daily/weekly/monthly reports on customer support activities.
• Stay updated with company products, services, and processes to provide accurate information to customers.

Key Skills & Competencies:

• Strong verbal and written communication skills.
• Problem-solving and analytical thinking.
• Patience and empathy while dealing with customers.
• Ability to work under pressure and handle multiple tasks.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
• Good organizational and time management skills.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
• 1-2 years of experience in customer support, service desk, or similar roles.
• Prior experience in logistics and supply chain industry will be an added advantage.

Employment Type: Full-time

How to Apply

chirag.rajput@dropdash.co

Contact No. 9220717500

Office Address

Dropdash, Floor 10, Office 1020, Galaxy Blue Sapphire Plaza,

Greater Noida West, Uttar Pradesh - 201304