0 - 5 years
1 - 3 Lacs
Posted:2 hours ago|
Platform:
Work from Office
Full Time
Greetings from Intouch CX !!
Hiring for Customer Support Email & Chat
We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner.
Respond promptly and professionally to customer inquiries via chat/Email while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.
Committed to providing outstanding customer service at every touchpoint.
Demonstrates strong self-management skills and consistently meets responsibilities.
Identify trends and take an active role in delivering suggestions for process & product improvements
Proficiency in English
High attention to detail and accuracy.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage multiple chat windows simultaneously.
High school diploma or equivalent required
Post secondary degree is a plus
1+ years of experience in Customer Service Chat or related field
Candidates can share CV on below Email or what's app number
HR Reference : Pushpa
Time : 9:00am- 3:00pm
Monday - Friday
https://share.google/IPWkJzMikoHkOpGYj
IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital
IntouchCX
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