Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Customer Support Executive | Non Voice Process | Email & Chat | IntouchCX

0.0 - 5.0 years

1 - 3 Lacs

bengaluru

Work from Office

Greetings from Intouch CX !! Hiring for Customer Support Email & Chat Point of Contact : HR PUSHPA 9886288810 pushpa.pushpa@intouchcx.com Overview of the position : We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for : Respond promptly and professionally to customer inquiries via chat/Email while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Essential Functions : Committed to providing outstanding customer service at every touchpoint. Demonstrates strong self-management skills and consistently meets responsibilities. Identify trends and take an active role in delivering suggestions for process & product improvements IntouchCX | intouchcx.com Digital (Chat/ Email) Language English Hours of Operation 24/7 Excellent written communication and typing skill : Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus 1+ years of experience in Customer Service Chat or related field Perks & Benefits 2 way free cab & Food Candidates can share CV on below Email or what's app number pushpa.pushpa@intouchcx.com 9886288810 Walk-in Details Venue : HR Reference : Pushpa Time : 9:00am- 3:00pm Monday - Friday https://share.google/IPWkJzMikoHkOpGYj IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital

Posted 8 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.