Customer Support Executive

We are looking for a proactive and service-oriented Customer Support Representative to join our team. You will be the primary point of contact for customers who have inquiries about our solar projects before, during, and after installation. The ideal candidate will help ensure customers have a seamless experience and are satisfied with our services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding solar products, services, and project status.
• Coordinate with sales, technical, and installation teams to address customer issues promptly.
• Provide customers with accurate information about ongoing and completed solar projects.
• Help customers navigate technical questions related to solar systems, warranties, and maintenance services.
• Maintain accurate records of customer interactions and service requests.
• Assist customers with scheduling site visits, service calls, and after-sales support.
• Resolve customer complaints professionally and escalate complex issues to appropriate departments.
• Gather and record customer feedback to help improve our products and service quality.

Requirements

• Diploma or Bachelors Degree in any field (Engineering or Renewable Energy background preferred but not mandatory).
• Proven experience in customer support or service roles (solar/energy sector experience is a plus).
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Basic knowledge of solar energy concepts and products will be an added advantage.
• Familiarity with CRM tools and proficiency in Microsoft Office (Word, Excel, Outlook).

Key Skills

• Customer-centric attitude.
• Strong verbal and written communication skills.
• Ability to stay calm under pressure and handle challenging situations.
• Team player who is also self-motivated and proactive.
• Technical aptitude and willingness to learn new solar technologies.

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunity to grow in a rapidly expanding green energy company.
• Supportive team and positive work environment.
• Training provided for career and skill development.