Customer Support Executive

Company : Neodrift

Location : Work From Home

Type : Part-Time

Salary : 18000-22000 Per Month

Send Your CVs @9306887734 on Whatsapp (Hr Piyush Sharma)

Company Description

Discover NEODRIFT®, your top choice for innovative car and bike accessories. Our diverse selection includes high-quality art leather seat covers, neck cushions, back support cushions, and more designed for various vehicles from brands like Tata, Hyundai, Maruti, and Mahindra. Upgrade your ride with our luxurious car seat cushions, pillows, microfiber cloths, and durable car organizers, all crafted with water-resistant covers for optimal protection. Shop now at www.neodrift.in for the best in car and bike enhancements.

Role Description

We seek a motivated and customer-oriented individual to join our team as a Customer Support & Operations Executive for our thriving e-commerce brand. As a Customer Support & Operations Executive, you will play a crucial role in ensuring exceptional customer service across multiple platforms, including Amazon, Flipkart, and our own website. In addition to customer support, you will be actively involved in day-to-day operations and various company functions.

Skills Required

• Proven experience in a customer support role, preferably in an ecommerce or online retail environment.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to customers.
• Strong problem-solving and decision-making abilities, with the capacity to think quickly and offer creative solutions to customer issues.
• Proficient in using Microsoft Excel and Google Sheets, with the ability to manage data, generate reports, and perform basic analysis.
• Customer-focused mindset with a strong commitment to providing exceptional service.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Detail-oriented and highly organized, with a keen eye for accuracy.
• Knowledge of Amazon and Flipkart platforms, policies, and procedures is highly desirable.
• Flexibility to work occasional evenings and weekends as needed.

Responsibilities

• Provide exceptional customer support and assistance to customers through various channels, including email, phone, and chat, ensuring timely and accurate responses to inquiries, issues, and complaints.
• Monitor and manage customer feedback, reviews, and ratings on platforms such as Amazon and Flipkart, ensuring prompt resolution and maintaining positive brand reputation.
• Collaborate closely with cross-functional teams, including logistics, marketing, and product management, to ensure seamless order processing, shipment tracking, and delivery updates.
• Assist customers with order placement, product selection, pricing inquiries, and general information about our brand and products.
• Utilize excel and Google Sheets to maintain accurate records of customer interactions, order details, and issue resolution, providing regular reports and insights to management.
• Identify and escalate complex customer issues to the appropriate teams, ensuring swift resolution and customer satisfaction.
• Actively contribute to process improvement initiatives, suggesting and implementing strategies to enhance customer support efficiency and effectiveness.
• Stay up-to-date with product knowledge, industry trends, and platform policies to provide accurate and up-to-date information to customers.

Skills Required

• Good Excel
• Vlookup
• Fluent English
• Should have a Laptop