Customer Support Executive

Muthoot FinCorp ONE

3 - 5 years

3 - 5 Lacs

bengaluru

Posted:18 hours ago| Platform:

Apply

Skills Required

non voice voice support freshdesk customer support email support ticketing customer reviews social media semi voice chat support query resolution tamil telugu english kannada escalations hindi

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

The individual shall be responsible for handholding the customer by providing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction.

Responsibilities:

Respond promptly to customer inquiries via chat, email, and phone.
Resolve product issues by clarifying the customer's complaint, identifying the cause, and offering appropriate solutions.
Maintain deep knowledge of the companys products and provide accurate guidance.
Escalate complex or unresolved issues to relevant departments and follow up to ensure resolution.
Document customer interactions, feedback, and recurring issues to help improve product quality.
Collaborate with the product and operations teams to improve user feedback

What do you need to succeed?

Experience- 2-3 yrs overall experience in customer support
The individual should have completed graduation.
Experience/knowledge in Banking and NBFC product is a plus.
Have strong verbal and written communication skills.
Strong attention to detail

Key skills:

Communication both written and verbal
Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus
Lending or finance knowledge
Having a good knowledge of MS Office (Word, Excel and PPT).
Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage.

More Jobs at Muthoot FinCorp ONE

Sales Team Lead

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Solution Engineer

Bengaluru

2.0 - 4.0 yrs

INR 4 - 6 Lacs

Customer Support Executive

Bengaluru

2.0 - 4.0 yrs

INR 3 - 6 Lacs

Operations Lead

Bengaluru

7.0 - 9.0 yrs

INR 12 - 14 Lacs

Team Lead - Credit Cards

Bengaluru

4.0 - 6.0 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.