Customer Support Executive

Job Description

Designation: Customer Support Executive Location: Bejai Mangalore Working Timings: 11am - 8pm Salary: 15,000-18000 MicroDegree is an online education company based out of Mangalore. We create cutting- edge online courses in local languages for working professionals in Cloud Computing, Data Sciences, Software Engineering, and Development. Some of our successful programs, such as Amazon Web Services, Cloud Computing, Data Science, Machine Learning & AI, etc., intake a few thousand students yearly. Job description: We are looking for Customer Support Executive. You will be the front-line representative responsible for delivering exceptional customer service and support to our clients. Serving as the primary point of contact, you will handle customer inquiries, resolve issues, and guarantee their overall satisfaction. Primary Responsibilities: - Prompt Customer Response: Respond to customer inquiries through phone, email, and live chat promptly and professionally. - Product Knowledge: Provide accurate information about our products and services to assist customers in making informed decisions. - Order Management: Aid customers in placing orders, tracking shipments, and resolving any order-related issues they may encounter. - Complaint Resolution: Address customer complaints effectively and offer suitable solutions to ensure their satisfaction. - Documentation: Maintain a high level of product knowledge to effectively address customer inquiries and concerns. - Documentation: Create and manage Excel reports and documents as required for smooth operations. - Communication: Handle both inbound and outbound calls from customers. These responsibilities are critical to maintaining excellent customer support and ensuring a positive customer experience. Required Skills: Min 6month experience in customer support in any industry Must Know Kannada(Fluent Kannada) Good communication Google sheet/Excel sheet/Basic technical skill *Benefits: Health insurance Provident Fund High Growth About: Our vision is to empower learners from Tier 2,3 cities achieve high paying IT jobs by providing technology ready courses in Kannada. We are the fastest growing startup in Karnataka. We have been recognized by Govt. of Karnataka. Website: www.microdegree.work