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Livekeeping
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Customer Support Executive

Customer Support Executive

0 - 4 years

|

2 - 6 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

cold calling outbound basic usage issue resolution customer support executive customer complaints crm customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive

Job Description:

We are looking for a Customer Support Executive to help our users understand and use our product. You will answer customer questions, solve basic technical issues, and make sure customers have a smooth experience.

Experience Range:

0 - 4 years

Educational Qualifications:

Any graduation

Job Responsibilities:

Handle inbound and outbound customer queries via phone, email, and chat.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints promptly and professionally.
Maintain a record of customer interactions and up CRM systems.
Coordinate with internal teams to ensure quick resolution of issues.
Identify customer needs and suggest appropriate solutions or products.
Follow up on customer inquiries to ensure isfaction.
Adhere to company policies and procedures while interacting with customers.

Skills Required:

Communication Skills,Customer Interaction,Client Issue Resolution,Cold Calling

Candi Attributes:

Any graduate (preferred).
Good communication skills (written & spoken).
Basic understanding of software products or willingness to learn.
Patience, problem-solving skills, and a customer-first attitude.
Ability to work in shifts if required.

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