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Kanakkupillai
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Customer Support Executive

Customer Support Executive

Kanakkupillai

3 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

Apply

Skills Required

support communication service resolve chat documentation

Work Mode

On-site

Job Type

Full Time

Job Description

We're Hiring!

Location:

Job Type:

Company:

Experience Required:

0–3 years
of experience in customer support or a similar role.
Freshers with strong communication skills are encouraged to apply.

Skills & Requirements:

Good verbal and written communication skills.
Strong problem-solving and customer-handling abilities.
Ability to manage multiple communication channels (calls, emails, chat).
Customer-centric mindset with a focus on service excellence.
Ability to meet defined TATs consistently.

Roles and Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer queries through calls, emails, and chat support.
Ensure customer satisfaction by providing accurate and timely solutions within defined TATs.
Deliver excellent service to business customers by understanding their needs and concerns.
Maintain proper documentation of customer interactions and resolutions.
Follow company processes, quality standards, and communication guidelines.
Escalate unresolved issues to the concerned team when required and follow up until closure.

Interested candidates can WhatsApp their resume to:

Phone:

Email:

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