Customer Support Executive

Australian Lending Agency is a dynamic and growing finance firm committed to excellence, integrity, and client-centred service. We're building a supportive and inclusive environment where fresh graduates can learn, grow, and make a real impact from day one. As a Remote Broker Support Associate, you will play a vital role in managing the end-to-end lending process, supporting brokers, and ensuring a smooth journey for our clients—from application through to settlement. You will be working remotely, collaborating with our brokers and team members based in Australia. Key Responsibilities Manage loan applications from lodgement to settlement with accuracy and compliance. Prepare and review application documents, contracts, and client files. Enter and maintain accurate data in CRM and loan processing systems. Liaise with brokers, clients, and lenders to provide status updates and resolve queries. Ensure all applications meet compliance, privacy, and regulatory standards. Support brokers with administrative and operational tasks to ensure a seamless client experience. Requirements (Must-Have) Bachelor’s degree in Finance, Commerce, or a related field (mandatory). Exceptional English communication skills—both written and verbal. Strong attention to detail and organisational skills. Ability to work independently in a remote environment. Proficiency with Microsoft Office (Word, Excel, Outlook); CRM experience is a plus. Salary & Benefits INR 40,000 upto per month (based on qualifications and performance). Structured onboarding and continuous training. Mentorship from experienced brokers and finance professionals. Clear career progression into advanced lending and credit roles. Flexible, fully remote working environment.