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Customer Support Executive

Customer Support Executive

Jeebly

1 - 3 years

1 - 4 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

Service delivery Service level Client satisfaction Customer Support Executive Customer support Customer service Customer complaints Management SLAS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Efficient Customer Support Ensure customers receive excellent and consistent customer service. Meet and exceed service standards and agreements. Execute all customer-facing transactions in line with company strategy, resulting in higher satisfaction and timely service delivery. Meeting Service Level Agreements (SLAs) Ensure that the agreed SLAs are met under all circumstances to strengthen customer loyalty and retention. Complaint Resolution Diffuse situations with dissatisfied customers professionally. Resolve product or service issues by clarifying complaints, identifying the cause, selecting the best solution, expediting resolution, and following up. Manage and address customer complaints and escalate unresolved issues to the appropriate senior staff when necessary. Ensuring Client Satisfaction Ensure timely and successful delivery of services and solutions according to client needs and objectives. Assist with challenging client requests and escalate them to the concerned department for resolution.

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