Join Our Team – Customer Support Representative (E-commerce Jewellery Brand) Location: 93 Avenue Mall | Full-time We’re looking for a proactive, detail-oriented, and customer-obsessed Customer Support Representative to join our growing e-commerce team at HighSpark, a trusted name in premium silver jewellery. What You'll Do: 💬 Provide exceptional support through calls, messages, and emails 📦 Call and confirm customer orders to ensure accuracy and avoid shipping errors 📞 Handle pre- and post-order queries with empathy, clarity, and a solution-first mindset 📋 Use internal tools and shipping dashboards to manage orders and logistics efficiently ✨ Maintain high standards of professionalism while handling complaints, returns, or feedback 💎 Share product knowledge to help customers make confident purchase decisions What We’re Looking For: Strong communication skills in English (Hindi or regional languages a plus) Prior experience in e-commerce or jewellery customer service is a bonus Familiarity with platforms like Shopify, courier dashboards, or CRM tools is preferred Ability to multitask, stay calm under pressure, and work independently A genuine passion for helping people and solving problems Why Join HighSpark? Work with a passionate team in a fast-growing company Opportunity to learn the ins and outs of e-commerce and jewellery Flexible work environment and supportive leadership

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Customer Support Executive