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Customer Support Executive

Customer Support Executive

Hireologist

1 years

0 Lacs

India

Posted:2 weeks ago| Platform:

Apply

Skills Required

support saas finance purchasing invoicing flow collaborative engineering communication zendesk freshdesk jira tracking

Work Mode

Remote

Job Type

Full Time

Job Description

Position

Location

Experience

Salary

About the Company

SaaS company

Role Summary

Customer Support Executive

Key Responsibilities

Take full ownership of customer queries and ensure timely resolution.
Provide support via phone, email, and live chat.
Troubleshoot both technical and non-technical issues.
Escalate unresolved concerns to relevant internal teams.
Collaborate with QA and Engineering to investigate bugs and keep users updated.
Track and act upon customer feedback.
Create and maintain a knowledge base of solution articles.
Identify opportunities for product improvement and share insights with the product team.

Required Qualifications

Graduate in any discipline.
1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia).
Excellent verbal and written communication skills in English.
Self-motivated, quick learner with strong problem-solving skills.
Willingness to work night and early morning shifts (rotational).

Good to Have

Experience with SaaS-based platforms.
Familiarity with support tools like Zendesk, Freshdesk, Intercom.
Experience with Jira or similar ticketing/bug tracking systems.
Ability to simplify complex technical issues for customers.

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