Customer Support Executive

1 years

2 Lacs

Posted:6 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Greetings from Parag Milk Foods,

We are looking for Customer Support Executives (experienced in Outbound Process),

Location - Vidyavihar, Mumbai.

Key Responsibilities

  • Make outbound calls to customers for follow-ups, query resolution, feedback collection, and product/service updates.
  • Explain products/services clearly and accurately to customers.
  • Maintain customer satisfaction by addressing concerns and providing prompt resolutions.
  • Update CRM systems with call details, customer information, and follow-up actions.
  • Meet daily, weekly, and monthly targets for call volume, quality, and conversions (if applicable).
  • Coordinate with internal teams to ensure timely resolution of customer issues.
  • Adhere to call scripts, quality guidelines, and company policies.
  • Handle customer escalations professionally and escalate to seniors when required.

Regards,

HR Team.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your Current CTC?

Experience:

  • Outbound Process: 1 year (Required)

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