Customer Support Executive | Gurgaon

Job Description

Profile: Customer Support Executive | Location: Gurgaon | Experience: 2-5 years | Budget: upto 40k | Contact: Mayank - 9990735099 (WhatsApp or Call) Note: If you want your CV shortlisted, Copy, Paste and fill out the below form for a better response. Job Apply Link: https://shorturl.at/0Xtm6 Experience : 2-5 years Salary : upto 40,000/month Working : 6 days Shift timing : 9:30 am - 6:30 pm Job brief : We are looking for an experienced, motivated Support Executive who can quickly understand the challenges, and helps the Customer in solving their Problem. As a Technical Support Specialist at your primary responsibility will be to assist customers in resolving technical issues related to our products. You will act as the first point of contact for customers seeking technical support, providing timely and effective solutions. Responsibilities: Respond promptly to customer inquiries via phone, email, or chat, addressing technical issues and providing solutions. Understand customer requirements and provide appropriate technical assistance. Collaborate with team members to achieve better results and share knowledge. Gather feedback from customers and share with internal teams to improve products and services. Assist in onboarding clients through video calls, ensuring they understand how to use the automation tools effectively. Maintain accurate records of customer interactions and technical issues. Stay updated with product knowledge to provide accurate information to customers. Requirements: Minimum of 1 year of experience in customer service or technical support. Proficiency in Google Sheets and Excel. Strong written and verbal communication skills. Ability to troubleshoot technical issues and provide clear instructions to customers. Experience with email communication and ticketing systems. Willingness to work in shifts, including weekends and holidays, as required. Interested candidates can apply or share their updated CVs at essveeconsultant12@gmail.com Current Openings ( Naukri ) : https://www.naukri.com/essvee-consultant-jobs-careers-123488705 Current Openings ( LinkedIn ) : https://www.linkedin.com/company/essvee-consultants/posts/ Thanks Mayank 9990735099 ( WhatsApp or Call )