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Jobs in Kolkata metropolitan area
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FuturePath Consultancy
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Customer Support Executive

Customer Support Executive

FuturePath Consultancy

1 years

0 Lacs

Kolkata metropolitan area West Bengal India

Posted:6 hours ago| Platform:

Apply

Skills Required

support communication chat resolve payments service typing navigation test

Work Mode

Remote

Job Type

Full Time

Job Description

About the Role:

Flipkart’s E-commerce Non-Voice Support Team

Key Responsibilities:

Handle customer interactions via
chat and email
channels.
Resolve issues related to orders, returns, refunds, payments, and general queries.
Maintain high customer satisfaction through timely and effective resolution.
Follow internal processes and escalate unresolved issues as required.
Meet defined productivity and quality targets.

Eligibility Criteria:

Education:
Graduate (Mandatory)
Experience:
Minimum
1 year
in customer service (Non-Voice preferred: chat or email support)
Skills Required:
Excellent written English communication
Typing speed of at least 30 WPM
Basic computer and system navigation skills
Comfortable working in
24/7 rotational shifts
, including weekends and holidays
Must have a
personal laptop/system
and
stable internet connection

Salary & Benefits:

CTC:
₹23,000 per month
Take Home Salary:
₹18,000 per month
Work Days:
6 days a week, 1 rotational week-off
Mode:
Remote (Work from Home)
Immediate Joining Required

Selection Process:

HR Round
Versant Test (B1 Level)
Operations Round
Client Interview (Flipkart Panel)

How to Apply:

Send your resume to hr.futurepathc@gamil.com or at 8013012244 with the subject line:

“Application – Flipkart Non-Voice Process”

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