Customer Support Executive

Vadodara , Gujarat, India

We’re Hiring: Customer Support Executive (Remote | 1 to 5 Years Experience)

Salary Range: ₹20,000 – ₹40,000/month

Location: Remote

Company: Intricare Technologies

Candidate should have:

Excellent English communication skills (both verbal & written)

A tech-savvy approach and the ability to quickly learn new tools

Good understanding of software products or SaaS platforms

Patience and clarity in explaining technical concepts to non-technical users

Experience in customer support, onboarding, or user education is a plus

Job Profile of Customer Support Executive:

Provide high-quality support to clients using our software

Guide users through the onboarding process and help them understand product features

Respond to queries via email, chat, or video calls in a timely and professional manner

Collaborate with the product and sales team to ensure a seamless user experience

Document common issues and solutions for future reference

Collect feedback and report issues or feature requests from users

The ideal candidate joining us will be:

Friendly, professional, and a great communicator

Empathetic towards users and focused on solving their problems

Organised and able to manage multiple conversations at once

Curious and eager to learn new tools and technologies

Fluent in spoken & written English

Why work with us?

Be part of a fast-growing SaaS company making real impact

Work with a smart, driven, and collaborative team

Freedom to work remotely with flexible schedules

We work five days a week

Annual retreats to meet the team in person (you help choose the destination!)

We cover your software/hardware needs and keep you up to date with the best tools

Interested? Send your resume to hr@intricaretech.com

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