Customer Support Executive

Job Summary:

We are seeking a skilled and customer-focused Support Executive with a strong background in software support for POS (Point of Sale) systems, along with basic knowledge of hardware troubleshooting. The ideal candidate should be experienced in resolving POS-related queries, software issues, and network connectivity problems. You will be the first point of contact for users, ensuring efficient issue resolution and customer satisfaction.

Key Responsibilities:

• Provide software-level support for POS applications including:
• Troubleshooting login errors, configuration issues, and transaction problems
• Supporting updates, installations, and system configurations
• Guiding users through usage, report generation, and error resolution
• Handle POS-related queries from clients across retail, hospitality, or service sectors
• Troubleshoot basic hardware issues related to thermal printers, barcode scanners, and cash drawers
• Assist in resolving LAN and internet connectivity issues affecting POS operations
• Log, track, and resolve customer tickets using helpdesk tools or ticketing systems
• Coordinate with development teams for escalated software bugs or feature requests
• Perform system health checks and ensure POS systems are running optimally
• Train users on POS software usage and basic troubleshooting
• Maintain updated documentation and user guides

Qualification -

• Prior experience in Customer Support Role with IT company
• Diploma

Job Type: Full-time

Pay: ₹9,627.54 - ₹27,477.27 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Application Question(s):

• Comfortable with Rotational Shift

Experience:

• Customer support: 1 year (Preferred)

Location:

• Gandhinagar, Gujarat (Required)

Work Location: In person