Customer Support Executive

Job Description

To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential and we encourage it! Duvet Day: Perfect for those cold winter days, when you don t want to escape the warmth of your bed! Mental Health Day : You deserve a day off! A chance to recharge and enjoy Me Time 4 weeks of Work from Anywhere : Whether you re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We re here to help you hit your career goals to help get you where you want to be. Company issued laptop: Who wants to work from their personal laptop? Let s keep work and personal life separate