Customer Support Executive

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Job brief

We are looking for Customer Service Executives on a Full time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key responsibilities

• Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
• Customers first point to contact with a view of customer loyalty and highest customer retention
• Follow communication scripts when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets
• Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
• Handle all types of queries from customers with confidence and keep records of all the conversations.
• Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
• Educate and empower our customers and provide better support through Licious
• Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
• Provide solutions and guide the customer through to resolution
• Escalate critical support issues to the appropriate channel
• Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
• Ensure customers have a pleasant experience with customer service even when they face problems with product.

Desired profile:

Education: Graduation/HSC qualified.

Key Competencies

• Good Communication Skills
• Customer obsessed and adaptability to different personality types
• Ability to listen and active problem solving skills logically and critically
• Ability to multitask, set priorities and manage time effectively
• Good interpersonal, numerical and analytical ability
• Ability to handle pressure
• Clear and pleasant speaking voice
• Fluent in Hindi and English
• Quick-witted to understand problems fast
• Tech-savviness (MS office)

PreRequisites for applying:

• A laptop with below requirements:
• Minimum of 4 GB Ram
• I3 or higher process
• 128 GB storage space
• Windows10
• 64 bit processor
• Not older than 2 years
• Mini UPS for WiFi Routers
• A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50 MBPS.