We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on What makes the role meaty? Assisting in the preparation and analysis of the company’s financial plans, budgets, and forecasts. Supporting the team in conducting variance analysis between actual and budgeted financial performance, identifying key trends and discrepancies. Developing financial models to analyze business performance and make data-driven recommendations. Assisting in the preparation of monthly, quarterly, and annual financial reports and presentations. Collecting and analyze financial data to identify cost-saving opportunities and business performance improvements. Assisting in the creation of management dashboards and financial KPIs to track business performance. Assisting in the preparation of financial presentations for internal stakeholders. Collaborating with cross-functional teams to ensure accurate financial data reporting and analysis. Providing support in ad-hoc financial analysis and projects as required. Participating in the evaluation of investment opportunities and business cases. We hope that you have a.... CA Final students who have completed 2 years of articleship and are eligible for Industrial Training. Strong interest in financial analysis, budgeting, and forecasting. Proficiency in Microsoft Excel Basic understanding of accounting principles and financial statements. Attention to detail and accuracy in handling financial data. Excellent communication and interpersonal skills.
Role & responsibilities Maintaining and enhance reports/dashboards on Excel & Google Sheets; ensure data accuracy and timely updates. Supporting the Strategic Sourcing team with variance analysis, trend studies, and ad hoc deep-dives. Preparing daily, weekly, and monthly reports/presentations summarizing KPIs and key performance metrics. Assisting in SAP-related activities including purchase liquidations, GRN/invoice tracking, reconciliations, and audits. Identifying automation opportunities and build scalable frameworks for reporting. Working closely with Sourcing, Production, Logistics, and Farm Ops to ensure data consistency and reliability. Preferred candidate profile Have 1-3 years of experience working in Procurement, Sourcing, Supply Chain Analytics, or Process Excellence roles. Have a strong working knowledge of MS Excel, and PowerPoint; exposure to Power BI/Tableau or similar reporting tools is preferred. Possess strong analytical and problem-solving skills, with the ability to identify process gaps and drive improvements. Demonstrate strong communication skills, with the ability to prepare and present insights, dashboards, and reports for senior stakeholders. Are detail-oriented, structured in approach, and comfortable managing large datasets from multiple sources. Have the ability to collaborate effectively with cross-functional teams such as Sourcing, Production, Logistics, and Finance. Have the hands-on experience on managing complex and diverse data sources on a regular basis. Should be comfortable working in a fast-paced, high-volume environment with multiple priorities.
About the job We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on Role & responsibilities Revenue Planning & Forecasting: Lead monthly, quarterly, and annual revenue forecasts across channels and categories. Business Partnering: Collaborate with Marketing, Growth, and leaders to evaluate promotions, campaigns, and pricing strategies. Customer & Channel Analytics: Track CAC, LTV, churn, cohort performance, and customer profitability to drive sustainable growth. ROI Analysis: Measure effectiveness of marketing spends, offline activations, and promotional investments; optimize for higher returns. Performance Reviews: Prepare revenue dashboards, KPIs, and insights for leadership reviews. Strategic Insights: Support new revenue initiatives (e.g., offline expansion, new product launches) with financial models and scenario planning. Governance: Ensure accuracy of revenue recognition, alignment with accounting policies, and compliance with audit requirements. Team Management: Mentor analysts to strengthen revenue analytics and business finance capability. Preferred candidate profile Experience: 7-12 years in Business Finance / Revenue Finance / FP&A, preferably in Consumer Internet, E-commerce, or FMCG. Qualification: CA / MBA (Finance) from a Tier-1 institute. Deep understanding of revenue metrics (CAC, LTV, ROI, contribution margin). Strong financial modeling & analytical skills. Excellent stakeholder management and influencing skills. Ability to handle fast-paced, high-growth environments. Tools: Excel (advanced), BI tools (Power BI/Tableau), SQL/Python (nice to have).
Role & responsibilities The Program Manager Sourcing will be responsible for day-to-day monitoring, reporting, and issue resolution across the supply chain for chicken, goat, lamb, fish, and seafood categories. The role ensures consistent supply, adherence to fill rate targets, and smooth movement of raw materials from vendors, farms, and coasts to Licious production centres across India. This is a mid-level execution role requiring strong analytical skills, attention to detail, and effective coordination with internal teams and external partners. Key Responsibilities- 1. Supply & Fill Rate Monitoring -Track daily, weekly, and monthly fill rate and supply rate performance across all categories. -Identify gaps between demand and supply; escalate and support corrective action implementation. 2. End-to-End Supply Chain Visibility - Maintain category-wise dashboards and reports for farm-to-production unit movement. - Share timely updates with leadership on availability, procurement performance, and potential risks. 3. Issue Resolution & Risk Mitigation - Flag risks related to supply shortages, quality, and logistics delays. - Coordinate with sourcing leads, vendors, and operations teams to ensure OTIF (On Time In Full) delivery. 4.Vendor & Stakeholder Coordination - Work closely with production, planning, and quality teams to address supply chain bottlenecks. - Support sourcing leads with vendor performance insights and interventions. 5. Data & Reporting Excellence - Develop and maintain automated reports and dashboards using Excel, Power BI, SAP, and SQL. - Standardize reporting formats and ensure accuracy and visibility of category performance. 6. Category-Wise Tracking - Maintain trackers for Chicken, Goat, Lamb, Fish & Seafood. - Highlight underperforming categories and provide inputs for vendor improvement actions. 7. Key Deliverables - Daily, weekly, and monthly supply & fill rate reports (by category and region). - Root-cause analysis of shortages with corrective action tracking. - Early warning alerts for potential supply disruptions. - Ongoing process improvements to enhance fill rate, reliability, and efficiency. Preferred candidate profile Bachelors degree in Engineering, Supply Chain, or related field (MBA preferred but not mandatory). 3–6 years of experience in supply chain, sourcing, or program management, preferably in FMCG, food, or Agri/animal protein industry. Strong exposure to inventory planning, demand-supply alignment, and logistics analytics. Proficiency in Excel (advanced), Power BI, SAP, SQL. Prior experience in tracking OTIF and supply KPIs is highly desirable.
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on Have you got an awesome appetite for ? I. Operational Leadership: Oversee day-to-day operations of multiple Last Mile Hubs in Mumbai, ensuring smooth and efficient order processing, fulfillment, and delivery. Develop and implement operational strategies to optimize performance, reduce costs, and improve service levels. Monitor key performance indicators (KPIs) and take corrective actions to address any deviations. II. Team Management: Lead, mentor, and manage a large team of hub managers, delivery executives, and support staff. Conduct regular performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative work environment that encourages teamwork and high performance. III. Customer Experience (CX) Focus: Ensure a customer-centric approach in all operational activities. Analyze customer feedback and data to identify areas for improvement and implement changes to enhance CX. Resolve customer escalations and issues promptly and effectively. IV. SLA and Service Standard Adherence: Ensure strict adherence to Service Level Agreements (SLAs) and service standards. Monitor delivery times, order accuracy, and other relevant metrics to ensure targets are met. Develop and implement processes to improve SLA performance and service quality. V. Business Acumen: Understand and analyze business metrics, including costs, revenue, and profitability. Identify opportunities for cost optimization and efficiency improvements. Stay updated with industry trends and best practices in e-commerce, D2C, Q-commerce, and food aggregators. VI. Process Improvement: Identify and implement process improvements to streamline operations, reduce waste, and increase efficiency. Utilize data analysis and problem-solving skills to identify bottlenecks and implement solutions. VII. Stakeholder Management: Collaborate with other departments, including supply chain, technology, and customer support, to ensure seamless operations. Build and maintain strong relationships with vendors, partners, and other stakeholders We hope that you.. Have bachelors degree in Business Administration, Operations Management, or a related field. MBA is preferred. Have minimum of 3+ years of experience in operations management, with a focus on last-mile delivery or e-commerce logistics. Have proven experience in leading and managing large teams. Have strong understanding of e-commerce, D2C, Q-commerce, and food aggregator business models. Have strong customer orientation and understanding of CX principles. Have proficiency in using technology and data analysis tools.
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on... What makes the role meaty? Project Governance: Own end-to-end Idea-to-Market (I2M) lifecycle for new product launches, collabs, and pilots. Stage-Gates & Tracking: Drive D2C-adapted stage-gates, monitor milestones, risks, budgets, and ensure speed-to-market. Cross-Functional Hub: Align Marketing, Growth, R&D, Supply Chain, Ops, and Finance on launch readiness. Innovation Portfolio: Maintain pipeline health, track pilots, and report on KPIs, ROI, and consumer adoption Process Excellence: Implement agile tools (Jira, Trello, Notion), standardize templates, and refine I2M playbook We hope that you have.. 35 years in PMO / Innovation / NPD / Strategy (preferably D2C, FMCG, or consumer tech startups). Strong grasp of D2C dynamics: consumer validation, digital campaigns, fast launch cycles. Solid project management, risk management & stakeholder coordination. Proficiency in project tracking tools (Jira, Asana, Smartsheet, etc.). Bachelors in Business, Marketing, Engineering, or related field. Prior experience with D2C / digital-first brands / consumer startups is a strong plus.
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on... Role & responsibilities What makes the role meaty? Project Governance: Own end-to-end Idea-to-Market (I2M) lifecycle for new product launches,collabs, and pilots. Stage-Gates & Tracking: Drive D2C-adapted stage-gates, monitor milestones, risks, budgets,and ensure speed-to-market. Cross-Functional Hub: Align Marketing, Growth, R&D, Supply Chain, Ops, and Finance on launch readiness. Innovation Portfolio: Maintain pipeline health, track pilots, and report on KPIs, ROI, and consumer adoption Process Excellence: Implement agile tools (Jira, Trello, Notion), standardize templates, and refine I2M playbook We hope that you have.. 35 years in PMO / Innovation / NPD / Strategy (preferably D2C, FMCG, or consumer tech startups). Strong grasp of D2C dynamics: consumer validation, digital campaigns, fast launch cycles. Solid project management, risk management & stakeholder coordination. Proficiency in project tracking tools (Jira, Asana, Smartsheet, etc.). Bachelors in Business, Marketing, Engineering, or related field. Prior experience with D2C / digital-first brands / consumer startups is a strong plus
We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de- licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on What makes the role meaty? Packaging Development & Innovation Design and develop primary, secondary, and tertiary packaging solutions for frozen, chilled, and shelf-stable products. Partner with R&D, marketing, and supply chain to align packaging innovation with brand, product, and consumer needs. Lead packaging trials, line validation, and scale-up with suppliers and co-manufacturers. Material & Technology Expertise Evaluate and optimise packaging across plastic films, laminates, paperboard, flexible pouches, retort packs, MAP/vacuum packs, thermoform trays, and EPS/insulated shippers. Stay updated on sustainable packaging trends (compostable films, recyclability, biodegradable coatings, lightweighting, paper-based solutions). Collaborate with suppliers for new materials and cost-effective technologies. Shelf-life & Supply Chain Protection Ensure packaging supports frozen chain, chilled logistics, and D2C deliveries. Conduct performance tests on barrier properties, sealing strength, migration, shock resistance, thermal insulation, and transport simulation. Balance packaging efficiency with product shelf-life and regulatory needs. Compliance & Standards Ensure compliance with FSSAI, BIS, global food-contact regulations, and environmental norms. Maintain packaging specifications, drawings, and technical documentation. Support audits, claims, and certifications. Cross-functional Collaboration Work with product development and culinary teams for functional packaging (microwavable, ovenable, easy-peel, re-closable). Collaborate with marketing/design agencies for consumer-friendly formats. Work with operations and procurement on vendor development and cost optimization. We hope that you have.. B.Tech/M.Tech in Packaging Technology, Polymer Science, Food Technology, or related fields. 3-5 years experience in packaging development/technology in food & beverage, preferably meat/processed foods/FMCG/D2C brands. Strong knowledge of packaging materials, barrier properties, sealing systems, and printing technologies Experience with chilled, retort, frozen, vacuum, MAP, and insulated packaging Familiarity with sustainability trends and circular economy solutions Knowledge of regulatory frameworks (FSSAI, FDA, EU, BIS) for food-contact materials Analytical mindset for pack testing, failure analysis, and vendor audits. Analytical mindset for pack testing, failure analysis, and vendor audits. Excellent project management, communication, and cross-functional collaboration skills
Job title: Customer Support Executive Working Hours: 10 hours 5 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working. Mode of working/ Job Location: Work from Home Type: Full Time Job brief We are looking for Customer Service Executives on a Full time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Key responsibilities Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction. Customers first point to contact with a view of customer loyalty and highest customer retention Follow communication scripts when handling different topics Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Meet personal/team qualitative and quantitative targets Become an expert (Gastronauts) on Meat and on Licious processes and capabilities Handle all types of queries from customers with confidence and keep records of all the conversations. Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation Educate and empower our customers and provide better support through Licious Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback Provide solutions and guide the customer through to resolution Escalate critical support issues to the appropriate channel Increase customer satisfaction and build loyalty through providing amazing, personal customer support. Ensure customers have a pleasant experience with customer service even when they face problems with product. Desired profile: Education: Graduation/HSC qualified. Key Competencies Good Communication Skills Customer obsessed and adaptability to different personality types Ability to listen and active problem solving skills logically and critically Ability to multitask, set priorities and manage time effectively Good interpersonal, numerical and analytical ability Ability to handle pressure Clear and pleasant speaking voice Fluent in Hindi and English Quick-witted to understand problems fast Tech-savviness (MS office) PreRequisites for applying: A laptop with below requirements: Minimum of 4 GB Ram I3 or higher process 128 GB storage space Windows10 64 bit processor Not older than 2 years Mini UPS for WiFi Routers A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50 MBPS.