Customer Support Executive (CSE)

1 - 2 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Work From Office
Experience: 1–2Years
Employment Type: Full-Time

Job Overview

We are looking for a Customer Support Executive who will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chat support professionally
  • Understand customer queries and provide accurate, timely solutions
  • Maintain clear and detailed records of customer interactions
  • Follow up with customers to ensure resolution and satisfaction
  • Coordinate with internal teams to resolve complex customer issues
  • Provide information about company products/services clearly and confidently
  • Meet daily, weekly, and monthly performance targets
  • Maintain professionalism and a positive attitude at all times

Required Skills & Qualifications

  • Graduate or equivalent qualification
  • Excellent verbal and written communication skills (English & Hindi preferred)
  • Strong problem-solving and interpersonal skills
  • Ability to handle pressure and manage multiple tasks
  • Basic knowledge of MS Office / CRM tools
  • Customer-focused and result-oriented approach

Preferred Skills

  • Prior experience in customer support, BPO, or service industry
  • Experience handling international or domestic clients (if applicable)
  • Strong listening and negotiation skills

What We Offer

  • Competitive salary as per experience
  • Performance-based incentives
  • Growth opportunities within the organization
  • Supportive work environment and training programs

How to Apply

Send your resume to: laxmi.vanyora@gmail.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

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