Front Desk cum Support Executive

About the Role

We are looking for a Front Desk cum Support Executive who can manage front office operations and handle customer support responsibilities. The ideal candidate should have excellent communication skills, a polite personality, and the ability to manage customers both offline and online.

Position: Front Desk cum Support Executive

Type: Full-time
Experience: 0–2 years

Key Responsibilities Front Desk Duties

• Greet and welcome visitors, clients, and customers
• Manage reception desk, phone calls, and walk-in queries
• Maintain visitor logs and guide customers to the relevant department
• Handle basic admin tasks like maintaining records, filing, and office coordination
• Ensure the front office area is clean, organised, and presentable

Customer Support Duties

• Respond to customer queries via phone, WhatsApp, email, and social media
• Resolve issues related to orders, returns, exchanges, and services
• Maintain customer data and update CRM/Excel sheets
• Provide timely follow-up and ensure customer satisfaction
• Coordinate with warehouse, logistics, and internal teams for issue resolution

Required Skills

• Excellent communication skills (English/Hindi)
• Professional, polite, and well-presented personality
• Basic computer knowledge (Excel, Email, WhatsApp Business)
• Problem-solving attitude
• Ability to multitask and handle pressure
• Customer-first approach

Qualifications

• 12th Pass / Graduate
• Experience in front office, receptionist, or customer support role preferred
• Freshers with good communication skills can also apply

How to Apply

Send your resume to: laxmi.vanyora@gmail.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person