Customer Support Executive (CSE)

0 years

0 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Name: Next G Services and Training Job Type: Full-Time Location: Yogichowk, Surat Working Hours: 10:00 AM – 7:00 PM Salary: Based on Previous Salary Profile and Based on experience

Key Responsibilities:

  • Handle and resolve customer queries promptly and professionally
  • Respond to customer inquiries via phone, email, WhatsApp, and chat
  • Provide accurate information about products/services
  • Manage email correspondence and ensure timely follow-up
  • Assist in lead generation by responding to inquiries and capturing potential customer details
  • Handle complaints and resolve issues within defined timelines
  • Maintain accurate records of customer interactions in CRM software
  • Collaborate with internal teams to escalate and resolve complex issues
  • Ensure customer satisfaction and maintain a positive brand image

Requirements:

  • Education: Any Graduate
  • Experience: 0 to 2 year+
  • Basic English communication skills (written & verbal)
  • Strong communication in Hindi & Gujarati preferred
  • Basic computer knowledge (MS Office, Email, WhatsApp Business, CRM tools)
  • Ability to manage multiple tasks and handle customers with patience
  • Positive attitude and problem-solving approach

Interested candidates can WhatsApp on: 7817940574
Oremail their resume to: [email protected]

Job Types: Full-time, Fresher

Pay: ₹5,000.00 - ₹25,000.00 per month

Work Location: In person

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