Posted:1 day ago|
Platform:
On-site
Full Time
About Company
Unolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value teamwork, technological excellence, and a passion for problem-solving.
About the Role
Handle customer support tickets, ensure timely responses and resolutions, maintain SLA adherence, and deliver high-quality customer communication.
Key Responsibilities
· Manage and resolve assigned customer support tickets.
· Maintain First Response Time (FRT) and resolution timelines.
· Ensure accurate ticket closure to minimize reopens and reassignments.
· Communicate clearly, professionally, and empathetically with customers.
· Coordinate with Product, Tech, and CS teams for faster resolutions.
· Contribute to FAQs and internal knowledge base documentation.
Key Performance Metrics
· Tickets resolved vs assigned
· First Response Time (FRT)
· Average resolution time
· SLA adherence
· Ticket reopen and reassignment rate
Requirements
· Strong written and verbal communication skills.
· Customer-first mindset with strong ownership.
· Experience in Freshdesk will be preferred.
Job Type: Full-time
Pay: ₹50,000.00 - ₹55,000.00 per month
Benefits:
Work Location: In person
UNOLO
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