Customer Support Executive

**Role Overview:** As a Customer Support Executive at Crepdog Crew, you will be responsible for providing exceptional chat-based support to enhance customer satisfaction and loyalty. Your role will involve addressing customer concerns proactively, resolving issues efficiently, and upholding the brand's reputation through personalized assistance. **Key Responsibilities:** - Provide personalized assistance to customers through chat to address their concerns and enhance their shopping experience. - Resolve customer issues and complaints effectively while adhering to company policies and procedures. - Build positive relationships with customers to drive loyalty and retention. - Serve as a frontline ambassador for Crepdog Crew, embodying the brand's values and delivering exceptional service through chat communication. **Qualifications Required:** - Previous experience in customer support, preferably with retail/e-commerce/luxury brands. - Expertise in resolving customer issues through chat-based support. - Excellent verbal and written communication skills. - Passion for delivering exceptional customer service and representing the brand with professionalism and enthusiasm. **Company Details:** Crepdog Crew is India's largest marketplace for streetwear and sneakers, dedicated to redefining streetwear culture in the country and providing an outstanding shopping experience. As part of the Crew, you will contribute significantly to maintaining the brand's reputation and fostering customer relationships through effective chat communication across various platforms. If you are ready to join Crepdog Crew on its journey and contribute as a valuable member of the team, we look forward to welcoming you aboard.,