6 Chatbased Support Jobs

Job Description: As a Customer Support Executive at Crepdog Crew, we are seeking an individual with previous experience in customer support, particularly with retail/e-commerce/luxury brands, and a strong focus on chat-based support. Your expertise in resolving customer issues while adhering to company policies and maintaining a high level of professionalism, especially through chat communication, is essential. - Enhance customer satisfaction by providing personalized assistance through chat - Address concerns proactively and build positive relationships to drive loyalty and retention - Expertly resolve customer issues and complaints through chat following company policies and procedures Cre...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...

**Role Overview:** As a Customer Support Executive at Crepdog Crew, you will be responsible for providing exceptional chat-based support to enhance customer satisfaction and loyalty. Your role will involve addressing customer concerns proactively, resolving issues efficiently, and upholding the brand's reputation through personalized assistance. **Key Responsibilities:** - Provide personalized assistance to customers through chat to address their concerns and enhance their shopping experience. - Resolve customer issues and complaints effectively while adhering to company policies and procedures. - Build positive relationships with customers to drive loyalty and retention. - Serve as a frontl...

As the Manager/Senior Manager for the Global Support team at Sirion, you will play a crucial role in leading the Service Desk function. You will be responsible for managing a team that serves as the initial point of contact for all business users, internal and external, ensuring timely resolution of L1 queries and efficient routing of tickets to the relevant departments. Your focus will be on executing the service desk strategy to enhance customer service and build a global service desk that operates 24x7x365 to support Sirion products for customers worldwide. Your responsibilities will include running the global service desk, identifying and routing requests/incidents, monitoring ticket que...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...