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Customer Support Executive

Customer Support Executive

Apex One

0 - 5 years

2 - 5 Lacs

mumbai

Posted:-1 days ago| Platform:

Apply

Skills Required

inbound sales customer support international voice process outbound outbound marketing international bpo cold calling customer service sales development customer care outbound calling voice process customer queries semi voice computer knowledge crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience Required:
Minimum 1 year of experience if 12th passFresher welcome if graduateKey Responsibilities:Handle inbound and outbound customer calls effectively and professionallyResolve customer queries, issues, and complaints with accuracy and efficiencyMaintain up-to-date knowledge of products and services to provide accurate information to customersDocument call details and customer interactions in CRM systemsFollow communication scripts when handling different topicsMeet performance goals and quality standardsRequired Skills:Excellent verbal and written communication skills in EnglishAbility to listen actively and respond empatheticallyGood problem-solving abilities and customer-oriented attitudeBasic computer knowledge and typing speedEligibility Criteria:Education: Minimum 12th Pass with 1+ year BPO experienceGraduates (any stream) Freshers can applyAge: 18 years and aboveComfortable with rotational shifts and working from office.KeywordsCold calling,Lead generation,Sales Development,Outbound Marketing,CRM,customer interaction,outbound calling,International Voice Process*,Customer Support*Mandatory Key SkillsCold calling,Lead generation,Sales Development,Outbound Marketing,CRM,customer interaction,outbound calling,International Voice Process*,Customer Support*

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Customer Support Executive