Posted:1 week ago|
Platform:
Work from Office
Full Time
checklists.
create reports and dashboards.
internal and external stakeholders.
Previous experience in CRM including experience not limited to
hands-on with SAP and Salesforce for case handling and workflow
updates. Skilled in maintaining accurate records and completing
end to end processes.
Strong experience in transaction processing and data management
while handling high volume tasks like validation, documentation,
and reconciliation.
Specialized in non-voice operational support, including email
processing, CRM updates, documentation handling, and workflow
monitoring. (only internal calls)
Experience in transitioning new activities, including process
mapping, SOP creation, knowledge transfer, and stabilization of
migrated tasks.
Well versed in BPO operational frameworks, including SLA/KPI
management, productivity tracking, quality checks, and escalation
handling i.e. efficiently in fast-paced BPO environments.
Anlage Infotech
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