Customer Support Executive

About us:

5paisa Capital Ltd. stands at the forefront of India's fintech revolution, offering a comprehensive digital platform for retail investors and traders. With a commitment to democratizing financial services, 5paisa provides a suite of products including stocks, Futures & Options, Mutual Funds, IPOs, all accessible through user-friendly mobile applications and web platforms. Today 5paisa is a go-to platform for serious traders and investors.

Role Overview:

Customer Support Agent – Voice Process

Key Responsibilities:

• Manage

  inbound and outbound voice interactions

  with clients related to stock market queries.
• Provide detailed information and support on

  demat accounts, fund transfers, order placements

  , and other trading functions.
• Offer

  end-to-end resolution

  to client issues in a professional and timely manner.
• Accurately record all client interactions and actions taken in systems.
• Conduct

  strong follow-ups

  on pending cases to ensure closure and customer satisfaction.
• Maintain high levels of service quality and adhere to internal compliance and process guidelines.

Education & Experience:

• Graduate in any discipline (Finance or Commerce preferred).
• 1–3 years of experience in a customer service role, preferably in stock broking or financial services.
• NISM Certification (Series VIII – Equity Derivatives) is an added advantage.

Skills & Capabilities:

• Excellent verbal communication skills in

  English

  (additional languages are a plus).
• Understanding of

  stock market basics

  , trading platforms, and order execution.
• A

  customer-first approach

  with effective problem-solving skills.
• Ability to

  handle high call volumes

  and multitask in a fast-paced environment.
• Basic knowledge of

  SEBI guidelines

  and compliance procedures is preferred.

Why Join Us?

This isn’t just another job. It’s a front-row seat to the future of finance — and you’re invited.

We value diversity in all its forms — backgrounds, perspectives, experiences — and are committed to building an inclusive environment where every employee feels respected, heard, and empowered to grow.We do not discriminate based on race, religion, caste, color, gender identity or expression, sexual orientation, age, marital status, disability, or any other legally protected status. Our hiring decisions are based on merit, capability, and alignment with our values — always.