Customer Support Engineer

3 years

0 Lacs

Posted:11 hours ago| Platform: Linkedin logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

Role Overview:


We are looking for a Customer Support Engineer to provide technical assistance and troubleshooting support for our .NET-based web application. The role involves resolving customer issues, managing service requests, and working closely with internal teams to ensure smooth application performance and customer satisfaction.


Key Responsibilities:

  • Provide technical support to clients via email, chat, or remote sessions.
  • Troubleshoot issues related to .NET web applications, IIS, SQL Server, and network connectivity.
  • Investigate and resolve application errors, configuration issues, and integration problems.
  • Escalate complex issues to the development or infrastructure teams when required.
  • Maintain detailed documentation of issues, fixes, and system configurations.
  • Support deployments, upgrades, and application patching activities.
  • Assist clients with application setup, access, and user configurations.
  • Monitor logs and performance metrics to ensure stable operations.


Required Skills:

  • Strong understanding of

    .NET Framework

    ,

    IIS

    , and

    SQL Server

    .
  • Experience with

    web applications

    ,

    API integrations

    , and

    Windows Server environments

    .
  • Basic networking and authentication (AD / Azure AD) knowledge.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer-handling skills.


Preferred Qualifications:

  • Bachelor’s degree in Computer Science, IT, or related field.
  • 1–3 years of experience in technical or application support.
  • Familiarity with

    SharePoint

    ,

    Office 365

    , or

    cloud environments

    is a plus.


Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You