CIMCON SOFTWARE (UK) LIMITED

Role Overview: We are looking for a Customer Support Engineer to provide technical assistance and troubleshooting support for our .NET-based web application. The role involves resolving customer issues, managing service requests, and working closely with internal teams to ensure smooth application performance and customer satisfaction. Key Responsibilities: Provide technical support to clients via email, chat, or remote sessions. Troubleshoot issues related to .NET web applications, IIS, SQL Server, and network connectivity. Investigate and resolve application errors, configuration issues, and integration problems. Escalate complex issues to the development or infrastructure teams when required. Maintain detailed documentation of issues, fixes, and system configurations. Support deployments, upgrades, and application patching activities. Assist clients with application setup, access, and user configurations. Monitor logs and performance metrics to ensure stable operations. Required Skills: Strong understanding of .NET Framework , IIS , and SQL Server . Experience with web applications , API integrations , and Windows Server environments . Basic networking and authentication (AD / Azure AD) knowledge. Strong problem-solving and analytical skills. Excellent communication and customer-handling skills. Preferred Qualifications: Bachelor’s degree in Computer Science, IT, or related field. 1–3 years of experience in technical or application support. Familiarity with SharePoint , Office 365 , or cloud environments is a plus.