Customer Support Coordinator

Company Description

IBIZ TECHNOLOGY is a leading hardware and networking solutions company known for providing top-tier computer repair services. We integrate cutting-edge technologies from global leaders to cater to networking and communication infrastructure needs. Our success is driven by our industry-certified design and implementation team, our ability to turn customer requirements into actions, and our highly professional staff, which has resulted in a growing list of satisfied customers.

Role Description

This is a full-time on-site role for a Customer Support Coordinator located in Kochi. The Customer Support Coordinator will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include providing customer service, offering support through various channels, assisting customers with technical problems, and maintaining documentation of customer interactions. The role also involves analyzing customer feedback to improve services and ensure high customer satisfaction.

Qualifications

• Customer Service and Customer Support skills
• Excellent Communication skills both written and verbal
• Strong Analytical Skills to understand and solve customer issues
• Ability to ensure high levels of Customer Satisfaction
• Proactive and able to work independently
• Experience in technical support or IT customer service is a plus
• Bachelor's degree in a related field is preferred