Customer Support Coordinator

You will be joining IBIZ TECHNOLOGY, a prominent hardware and networking solutions company renowned for its top-notch computer repair services. We specialize in integrating state-of-the-art technologies from global leaders to meet the networking and communication infrastructure requirements of our clients. Our success stems from the expertise of our industry-certified design and implementation team, our proactive approach in translating customer needs into solutions, and our highly professional staff, which has led to a growing base of contented customers. As a Customer Support Coordinator based in Kochi, you will play a crucial role in addressing customer inquiries, resolving issues, and ensuring utmost customer satisfaction. Your responsibilities will include delivering exceptional customer service, providing support through various communication channels, assisting customers with technical challenges, and maintaining detailed records of customer interactions. Furthermore, you will be expected to analyze customer feedback to enhance our services and uphold high levels of customer contentment. To excel in this role, you should possess strong customer service and support capabilities, excellent written and verbal communication skills, and a sharp analytical mindset to grasp and address customer concerns effectively. Your proactive nature, coupled with the ability to work autonomously, will be key to ensuring optimal customer satisfaction. While prior experience in technical support or IT customer service is advantageous, a Bachelor's degree in a related field would be preferred for this position.,