Customer Support Coordinator

As a Customer Coordinator, you will be responsible for maintaining and managing customer records and databases. You will interact with customers to understand their requirements and provide guidance accordingly. Your role will involve planning and executing service visit programmes, as well as recording and documenting administrative requirements. Additionally, you will be expected to independently handle English correspondence and maintain accounting information. Preparation of monthly MIS reports as per directions and coordinating commercial functions will be part of your responsibilities. To excel in this role, you should have experience in customer coordination with institutions/organizations in a B2B setting. Strong communication skills, both verbal and written, along with interpersonal skills, assertiveness, and self-drive are essential. You should also possess the ability to maintain confidentiality, expertise in computers, and excellent time management skills. The ideal candidate for this position should be a graduate, preferably with an MBA, and have 2-3 years of experience in customer coordination with institutions/organizations in a B2B environment. This is a full-time position that requires you to work in person at the designated location.,