Customer Support Associate

About Sugar.fit Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2 and Pre Diabetes Reversal & management”. sugar.fit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness, and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya Partners and Mass Mutual Ventures with $11M in Series A funding. We are eager to leverage the power of technology to help people live everyday lives. Work Timings - 7am to 4pm or 12pm to 9pm | 6 days working with 1 day rotational off About the Job Responsibilities Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Identify and assess customers’ needs to achieve satisfaction. • Troubleshoot technical issues and guide customers through problem-solving steps. • Share customer feedback and suggestions with the team for continuous improvement. • Escalate unresolved issues to the appropriate internal teams as needed. • Overseeing the relationship with customers handled by your team. • Keeping customers updated on the latest products to increase sales. • Meeting with managers in the organization to plan strategically. • Expanding the customer base by upselling and cross-selling. • Understanding key customer individual needs and addressing these • Participate in training sessions and workshops to enhance skills and knowledge.. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets.• Seeking long term engagement. • Ready to work on flexible timings. Qualifications • Excellent interpersonal and communication skills. • A bachelor’s degree in administration or a related field. • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction Work Timings - 7am to 4pm or 12pm to 9pm | 6 days working with 1 day rotational off