On-site
Full Time
About NeoDocs:
NeoDocs is a fast-growing health-tech startup revolutionizing at-home diagnostics. We are on a mission to make health testing easy, fast, and accessible for everyone. If you are passionate about helping people and solving problems, come join us!
Responsibilities:
Proactively reach out to customers immediately after they place an online order to verify and reconfirm complete order details.
Encourage customers to place new orders by highlighting benefits, promotions, and offers.
Update customers about new features, promotions and seasonal offers..
Reduce cancellations by clearing the doubts of customers and suggest them relevant products during inquiry calls.
Handle general inquiries related to advertisements and guide potential customers toward making a purchase.
Maintain detailed logs of customer interactions and feedback to improve future sales strategies.
Provide exceptional customer service via email, chat, and calls, ensuring every interaction adds value.
Resolve customer concerns efficiently and empathetically to maintain high service standards.
Collaborate with internal teams (product, marketing, and operations) to enhance the customer experience and increase conversions.
Qualifications
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Application Question(s):
Work Location: In person
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