Customer Support Executive

Job Description

We are hiring for Customer Support role at sugar.fit Profile :- Customer Support - Voice Process Salary:- 3 LPA to 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm or 12pm to 9pm (rotational shifts) We at sugar.fit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About Sugarfit- Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. About the Job Responsibilities- Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Troubleshoot technical issues and guide customers through problem-solving steps. • Escalate unresolved issues to the appropriate internal teams as needed. • Understanding key customer individual needs and addressing these • Participate in training sessions and workshops to enhance skills and knowledge.. • Conducting business reviews using CRM programs. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets. • Ready to work on flexible timings. Qualifications- • Excellent interpersonal and communication skills. • Minimum 1 year of experience in Customer Support • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4 pm or 12pm to 9pm