We are hiring for Customer Support role at sugar.fit Profile :- Customer Support - Voice Process Salary:- 3 LPA to 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm or 12pm to 9pm (rotational shifts) We at sugar.fit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About Sugarfit- Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. About the Job Responsibilities- Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Troubleshoot technical issues and guide customers through problem-solving steps. • Escalate unresolved issues to the appropriate internal teams as needed. • Understanding key customer individual needs and addressing these • Participate in training sessions and workshops to enhance skills and knowledge.. • Conducting business reviews using CRM programs. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets. • Ready to work on flexible timings. Qualifications- • Excellent interpersonal and communication skills. • Minimum 1 year of experience in Customer Support • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4 pm or 12pm to 9pm
About Sugar.fit Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2 and Pre Diabetes Reversal & management”. sugar.fit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness, and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya Partners and Mass Mutual Ventures with $11M in Series A funding. We are eager to leverage the power of technology to help people live everyday lives. Work Timings - 7am to 4pm or 12pm to 9pm | 6 days working with 1 day rotational off About the Job Responsibilities Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Identify and assess customers’ needs to achieve satisfaction. • Troubleshoot technical issues and guide customers through problem-solving steps. • Share customer feedback and suggestions with the team for continuous improvement. • Escalate unresolved issues to the appropriate internal teams as needed. • Overseeing the relationship with customers handled by your team. • Keeping customers updated on the latest products to increase sales. • Meeting with managers in the organization to plan strategically. • Expanding the customer base by upselling and cross-selling. • Understanding key customer individual needs and addressing these • Participate in training sessions and workshops to enhance skills and knowledge.. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets.• Seeking long term engagement. • Ready to work on flexible timings. Qualifications • Excellent interpersonal and communication skills. • A bachelor’s degree in administration or a related field. • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction Work Timings - 7am to 4pm or 12pm to 9pm | 6 days working with 1 day rotational off
About Sugar.fit Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2 andPre Diabetes Reversal & management”. sugar.fit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness, and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya Partners and Mass Mutual Ventures with $11M in Series A funding. We are eager to leverage the power of technology to help people live everyday lives. We are looking for true-blue product folks who are passionate about solving problems using technology and are eager to work in an early-stage start-up to join our team. If you are passionate about and have experience building platform products in the domains of health, fitness, mobile, and data, we would love to talk to you. Our current headcount is 250 employees, and we are expanding rapidly across different cities of India and we are looking for experienced Customer Support / Relationship Manager role to join our team. About the Job Responsibilities Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Identify and assess customers’ needs to achieve satisfaction. • Troubleshoot technical issues and guide customers through problem-solving steps. • Share customer feedback and suggestions with the team for continuous improvement. • Escalate unresolved issues to the appropriate internal teams as needed. • Overseeing the relationship with customers handled by your team. • Keeping customers updated on the latest products to increase sales. • Meeting with managers in the organization to plan strategically. • Expanding the customer base by upselling and cross-selling. • Understanding key customer individual needs and addressing these • Participate in training sessions and workshops to enhance skills and knowledge.. • Conducting business reviews using CRM programs. • Knowing your competition and strategizing accordingly. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets. • Seeking long term engagement. • Ready to work on flexible timings. Qualifications • Excellent interpersonal and communication skills. • A bachelor’s degree in administration or a related field. • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction
-Job Profile : Inside Sales - Working Days : 6 days a week - Start Date : 27th October, 2025 - Languages Known : Marathi / Hindi / Malayalam - Location : HSR Layout, Bangalore (WFO) About Sugar.fit Founded in 2021, Sugarfit provides a “Personalized evidence-based path to Type 2 and Pre Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. Responsibilities :-Engage with customers, offer product details, aid in purchases, and ensure a positive shopping journey Source sales opportunities, handle leads via calls and emails. Achieve sales targets, foster client relationships, manage office operations, and inventory. Maintain high energy levels throughout Requirements Excellent listening and presentation skills Strong multitasking abilities and time management Immediate joiners preferred Shift: 9-10 hours shift | 6 days a week with a rotating day off Perks and Benefits Health Insurance Uncapped Incentives
Customer Support Associate – SupportTeam Department: Customer Experience (CX) Location: Bangalore, HSR Employment Type: Full-time About the Role: We are looking for passionate and customer-focused Customer Support Associates to join our dynamic CX team. The ideal candidate will be committed to delivering exceptional support experiences, managing high volumes of customer interactions efficiently, and maintaining a positive, solution-oriented attitude. This role requires flexibility to work in split shifts and thrive in a fast-paced environment. About Sugar.fit Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2 andPreDiabetes Reversal & management”. sugar.fit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness, and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya Partners and Mass Mutual Ventures with $11M in Series A funding. We are eager to leverage the power of technology to help people live everyday lives. We are looking for true-blue product folks who are passionate about solving problems using technology and are eager to work in an early-stage start-up to join our team. If you are passionate about and have experience building platform products in the domains of health, fitness, mobile, and data, we would love to talk to you. Our current headcount is 250 employees, and we are expanding rapidly across different cities of India and we are looking for experienced Customer Support / Relationship Manager role to join our team. Key Responsibilities: ● Handle customer queries and concerns across phone, email, and chat channels promptly and professionally. ● Manage and resolve up to 50+ tickets daily, ensuring accuracy and empathy in every interaction. ● Conduct inbound and outbound calls to assist customers with their product or service-related needs. ● Address customer complaints effectively and escalate issues to internal teams when necessary. ● Understand customer needs, provide suitable solutions, and ensure customer satisfaction. ● Maintain detailed and accurate records of all customer interactions in the CRM (preferably Kapture). ● Collaborate with team members and managers to improve processes and enhance overall customer experience. ● Work in split shifts to ensure continuous customer coverage and timely issue resolution. Requirements: ● Proven experience in customer support or service operations, preferably in a high-volume environment. ● Excellent communication, interpersonal, and problem-solving skills. ● Ability to stay calm, patient, and empathetic under pressure. ● Proficiency with CRM tools and ticketing systems (Kapture knowledge preferred). ● Flexibility to work in split shifts and adapt to changing business needs. ● Self-motivated, target-oriented, and committed to long-term growth within the organization. Why Join Us: ● Be part of a passionate team that’s redefining customer experience. ● Gain exposure to fast-paced operations and real-time problem-solving. ● Growth-focused environment with opportunities to upskill and advance. ● Supportive culture that values ownership, collaboration, and performance