Customer Support Associate - Email Support

Kiri Accounting

1 - 5 years

3 - 5 Lacs

Ahmedabad Vastrapur Near Mansi Cross Road

Posted:1 week ago| Platform:

Apply

Skills Required

Email Support quality control customer relationship team management customer service presentation skills customer support kaizen manpower handling fmea problem analysis quality assurance troubleshooting root cause defect analysis customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you!We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team
In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction
Responsibilities:Respond to a high volume of customer emails in a timely and efficient manner
Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions
Research and troubleshoot customer problems using internal knowledge bases and resources
Collaborate with other departments to escalate complex issues and ensure customer needs are met
Maintain clear and concise documentation of all customer interactions
Continuously strive to improve customer satisfaction by exceeding expectations
Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience
Adhere to company policies and procedures for handling customer information and resolving inquiries

Location - Near Mansi Cross Road, Vastrapur, Ahmedabad, Gujarat

More Jobs at Kiri Accounting

Customer Support Executive – eCommerce Fraud & Refund Processing

Vastrapur, Ahmedabad, Gujarat

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Customer Support Executive – eCommerce Fraud & Refund Processing

India

1.0 - 3.0 yrs

INR 2 - 3 Lacs

Tele Caller – US Outbound Sales

Vastrapur, Ahmedabad, Gujarat

3.0 - 3.0 yrs

INR 3 - 4 Lacs

Tele Caller – US Outbound Sales

India

1.0 - 3.0 yrs

INR 3 - 4 Lacs

Customer Support Associate - Email Support

Vastrapur, Ahmedabad, Gujarat

1.0 - 1.0 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.