Job Summary: We are looking for a detail-oriented Customer Support Executive to join our team. This role involves processing Ethoca/Verifi Alerts , handling chargebacks , managing returned order refunds , and providing excellent support to customers of our US-based eCommerce client . The ideal candidate should have experience in fraud prevention, dispute resolution, and order processing in the eCommerce domain. Key Responsibilities: Ethoca/Verifi Alerts Processing: Review and respond to real-time fraud alerts to prevent chargebacks and unauthorized transactions. Chargeback Management: Analyze and dispute chargebacks by gathering necessary documentation and submitting responses within deadlines. Returned Order Refunds: Process refunds for returned orders, ensuring compliance with company policies and minimizing revenue loss. Customer Support: Handle inquiries related to payments, refunds, disputes, and order status through email and chat support. Fraud Prevention & Risk Analysis: Identify fraudulent transactions, assess risks, and recommend preventive measures. Order Verification: Validate orders flagged for potential fraud, ensuring a seamless customer experience while minimizing risks. Collaboration: Work closely with internal teams such as Finance, Risk, and Customer Service to resolve disputes efficiently. Documentation & Reporting: Maintain accurate records of disputes, refunds, and fraud cases to support audit and compliance requirements. Qualifications & Skills: Experience: 1-3 years in eCommerce customer support, chargeback processing, fraud prevention, or a similar role. Technical Skills: Familiarity with chargeback dispute systems, payment gateways, and fraud detection tools. Communication: Excellent written and verbal English skills to interact effectively with US-based customers. Analytical Skills: Strong problem-solving abilities with attention to detail in analyzing disputes and fraudulent activities. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks efficiently. Why Join Us? Competitive salary and performance-based incentives. Career growth opportunities in eCommerce and fraud management. Exposure to US-based eCommerce business operations. If you have a keen eye for detail and a passion for customer service and fraud prevention, we'd love to hear from you! Apply today and be part of a dynamic global support team. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Work Location: In person

Job Summary: We are looking for a detail-oriented Customer Support Executive to join our team. This role involves processing Ethoca/Verifi Alerts , handling chargebacks , managing returned order refunds , and providing excellent support to customers of our US-based eCommerce client . The ideal candidate should have experience in fraud prevention, dispute resolution, and order processing in the eCommerce domain. Key Responsibilities: Ethoca/Verifi Alerts Processing: Review and respond to real-time fraud alerts to prevent chargebacks and unauthorized transactions. Chargeback Management: Analyze and dispute chargebacks by gathering necessary documentation and submitting responses within deadlines. Returned Order Refunds: Process refunds for returned orders, ensuring compliance with company policies and minimizing revenue loss. Customer Support: Handle inquiries related to payments, refunds, disputes, and order status through email and chat support. Fraud Prevention & Risk Analysis: Identify fraudulent transactions, assess risks, and recommend preventive measures. Order Verification: Validate orders flagged for potential fraud, ensuring a seamless customer experience while minimizing risks. Collaboration: Work closely with internal teams such as Finance, Risk, and Customer Service to resolve disputes efficiently. Documentation & Reporting: Maintain accurate records of disputes, refunds, and fraud cases to support audit and compliance requirements. Qualifications & Skills: Experience: 1-3 years in eCommerce customer support, chargeback processing, fraud prevention, or a similar role. Technical Skills: Familiarity with chargeback dispute systems, payment gateways, and fraud detection tools. Communication: Excellent written and verbal English skills to interact effectively with US-based customers. Analytical Skills: Strong problem-solving abilities with attention to detail in analyzing disputes and fraudulent activities. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks efficiently. Why Join Us? Competitive salary and performance-based incentives. Career growth opportunities in eCommerce and fraud management. Exposure to US-based eCommerce business operations. If you have a keen eye for detail and a passion for customer service and fraud prevention, we'd love to hear from you! Apply today and be part of a dynamic global support team. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Work Location: In person

Company: KiRi Accounting Solutions Location: Remote / Ahmedabad (Hybrid option available) Job Type: Full-Time Shift: Night Shift (US Time Zone) Experience: 1–3 years in outbound sales or international voice process Industry: Accounting / Financial Services About the Company: KiRi Accounting Solutions is a fast-growing US-based accounting and bookkeeping service provider. We specialize in supporting small to mid-sized businesses with reliable, efficient, and technology-driven financial solutions. Our team is passionate about delivering value through streamlined accounting practices and exceptional customer service. Key Responsibilities: · Make outbound calls to potential US-based clients to generate leads and convert them into appointments or sales. · Understand and present the company’s accounting and bookkeeping services in a clear, compelling manner. · Maintain a high level of product knowledge and communicate service features effectively. · Follow up with leads via phone, email, or CRM to build long-term relationships. · Meet or exceed daily, weekly, and monthly targets for calls, leads, and conversions. · Document all call information accurately into the CRM system. · Handle objections professionally and persistently while maintaining a customer-focused approach. · Coordinate with the sales or onboarding team to ensure smooth client transition. · Provide feedback on campaign performance and customer insights to improve strategy. Required Skills & Qualifications: · Proven experience in US outbound calling, tele sales, or international BPO (Accounting domain is a plus). · Excellent communication skills in English (verbal and written). · Confident, persuasive, and energetic personality with strong negotiation skills. · Familiarity with CRM tools and calling software (e.g., HubSpot, Zoho, or similar). · Ability to work independently with minimal supervision. · Comfortable working in night shifts aligned with US business hours. · Proficiency in using LinkedIn, especially LinkedIn Sales Navigator, as a tool for lead generation and outreach. Preferred Qualifications: · Bachelor’s degree in Business, Marketing, Accounting, or related field. · Prior experience in selling accounting/bookkeeping or SaaS services to US clients. Perks and Benefits: · Competitive salary with attractive incentives and performance bonuses. · Training and support from industry experts. · Opportunity to grow within a rapidly scaling international firm. · Flexible work environment and supportive management. How to Apply: Send your updated resume and a brief cover letter to [email protected] with the subject line: "Application for Tele Caller – US Outbound Sales" Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Work from home Work Location: In person

Company: KiRi Accounting Solutions Location: Remote / Ahmedabad (Hybrid option available) Job Type: Full-Time Shift: Night Shift (US Time Zone) Experience: 1–3 years in outbound sales or international voice process Industry: Accounting / Financial Services About the Company: KiRi Accounting Solutions is a fast-growing US-based accounting and bookkeeping service provider. We specialize in supporting small to mid-sized businesses with reliable, efficient, and technology-driven financial solutions. Our team is passionate about delivering value through streamlined accounting practices and exceptional customer service. Key Responsibilities: · Make outbound calls to potential US-based clients to generate leads and convert them into appointments or sales. · Understand and present the company’s accounting and bookkeeping services in a clear, compelling manner. · Maintain a high level of product knowledge and communicate service features effectively. · Follow up with leads via phone, email, or CRM to build long-term relationships. · Meet or exceed daily, weekly, and monthly targets for calls, leads, and conversions. · Document all call information accurately into the CRM system. · Handle objections professionally and persistently while maintaining a customer-focused approach. · Coordinate with the sales or onboarding team to ensure smooth client transition. · Provide feedback on campaign performance and customer insights to improve strategy. Required Skills & Qualifications: · Proven experience in US outbound calling, tele sales, or international BPO (Accounting domain is a plus). · Excellent communication skills in English (verbal and written). · Confident, persuasive, and energetic personality with strong negotiation skills. · Familiarity with CRM tools and calling software (e.g., HubSpot, Zoho, or similar). · Ability to work independently with minimal supervision. · Comfortable working in night shifts aligned with US business hours. · Proficiency in using LinkedIn, especially LinkedIn Sales Navigator, as a tool for lead generation and outreach. Preferred Qualifications: · Bachelor’s degree in Business, Marketing, Accounting, or related field. · Prior experience in selling accounting/bookkeeping or SaaS services to US clients. Perks and Benefits: · Competitive salary with attractive incentives and performance bonuses. · Training and support from industry experts. · Opportunity to grow within a rapidly scaling international firm. · Flexible work environment and supportive management. How to Apply: Send your updated resume and a brief cover letter to anil@kiriaccounting.com with the subject line: "Application for Tele Caller – US Outbound Sales" Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Work from home Work Location: In person

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you! We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team. In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction. Responsibilities: Respond to a high volume of customer emails in a timely and efficient manner. Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions. Research and troubleshoot customer problems using internal knowledge bases and resources. Collaborate with other departments to escalate complex issues and ensure customer needs are met. Maintain clear and concise documentation of all customer interactions. Continuously strive to improve customer satisfaction by exceeding expectations. Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience. Adhere to company policies and procedures for handling customer information and resolving inquiries. Qualifications: Minimum of 1 year of experience in customer service or a related field (preferred). Excellent written and verbal communication skills in English. Strong analytical and problem-solving abilities. Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. Proficient in using email communication software and comfortable working within a CRM system (a plus). A positive and professional attitude with a commitment to providing exceptional customer service. Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Shift allowance To Apply: Please submit your resume and cover letter outlining your experience and qualifications to [email protected] . Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Language: English (Required) Hindi (Preferred) Work Location: In person

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you! We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team. In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction. Responsibilities: Respond to a high volume of customer emails in a timely and efficient manner. Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions. Research and troubleshoot customer problems using internal knowledge bases and resources. Collaborate with other departments to escalate complex issues and ensure customer needs are met. Maintain clear and concise documentation of all customer interactions. Continuously strive to improve customer satisfaction by exceeding expectations. Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience. Adhere to company policies and procedures for handling customer information and resolving inquiries. Qualifications: Minimum of 1 year of experience in customer service or a related field (preferred). Excellent written and verbal communication skills in English. Strong analytical and problem-solving abilities. Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. Proficient in using email communication software and comfortable working within a CRM system (a plus). A positive and professional attitude with a commitment to providing exceptional customer service. Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Shift allowance To Apply: Please submit your resume and cover letter outlining your experience and qualifications to anil@kiriaccounting.com. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Language: English (Required) Hindi (Preferred) Work Location: In person

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you!We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction Responsibilities:Respond to a high volume of customer emails in a timely and efficient manner Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions Research and troubleshoot customer problems using internal knowledge bases and resources Collaborate with other departments to escalate complex issues and ensure customer needs are met Maintain clear and concise documentation of all customer interactions Continuously strive to improve customer satisfaction by exceeding expectations Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience Adhere to company policies and procedures for handling customer information and resolving inquiries Location - Near Mansi Cross Road, Vastrapur, Ahmedabad, Gujarat