Customer Support Associate - Email Support

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you!

We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team. In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction.

Responsibilities:

• Respond to a high volume of customer emails in a timely and efficient manner.
• Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions.
• Research and troubleshoot customer problems using internal knowledge bases and resources.
• Collaborate with other departments to escalate complex issues and ensure customer needs are met.
• Maintain clear and concise documentation of all customer interactions.
• Continuously strive to improve customer satisfaction by exceeding expectations.
• Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience.
• Adhere to company policies and procedures for handling customer information and resolving inquiries.

Qualifications:

• Minimum of 1 year of experience in customer service or a related field (preferred).
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Proficient in using email communication software and comfortable working within a CRM system (a plus).
• A positive and professional attitude with a commitment to providing exceptional customer service.

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

To Apply:

• Please submit your resume and cover letter outlining your experience and qualifications to anil@kiriaccounting.com.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person