Customer Success Trainee

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About Us

Role Overview

Customer Success Associate

Key Responsibilities

• Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
• Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
• Provide training to field executives and ground-level staff to ensure they are fully equipped to use ZoTok.ai effectively and independently.
• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
• Collaborate with the internal product and tech teams to report user feedback and help improve platform usability.
• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.
  

Requirements

• Educational Qualification: BBA/MBA or equivalent degree in Business Administration, Marketing, or related field.
• 0–2 years of experience in Customer Success, Implementation, or Field Support roles (Freshers with strong communication skills may apply).
• Excellent communication skills in English and local languages (Telugu/Hindi).
• Willingness to travel locally within Hyderabad for on-site implementations and trainings.
• Patience, empathy, and the ability to simplify technical concepts for non-tech users.
  

What You’ll Get

• Opportunity to work in a high-growth startup environment.
• Hands-on experience with AI-driven supply chain technology.
• Direct exposure to customer interaction and product implementation.
• Room for career growth in Customer Success or Product Support roles.
  

Why Join Us?