As a part of our Business Operations Team at Benchmark Gensuite in Bangalore, India, you will have the opportunity to innovate and contribute to the development of unified EHS, Sustainability, and ESG digital transformation software solutions. Your work will play a crucial role in enabling cross-functional performance excellence, enhancing businesses" sustainability efforts, and helping them achieve their ESG goals. With a focus on empowering informed decision-making, improving employee safety, and reducing environmental impact, you will be part of creating a corporate culture that values diversity, equity, and inclusion. At Benchmark Gensuite, we believe in rewarding hard work and fostering a supportive and engaging work environment. Our annual bonus programs, team-building events, and off-cycle reviews ensure that excellent performers are promptly recognized and appreciated. We actively encourage team collaboration through various activities such as happy hours and virtual events, promoting a strong rapport among team members. Our Team Member Networks, including the Respect for Diversity Group and the Sustainability Group, provide a safe and supportive space for sharing ideas and taking action. By joining Benchmark Gensuite, you will have the opportunity to be part of a dynamic team that combines creativity and passion to exceed customer expectations. Benchmark Gensuite is a global leader in providing digital systems for EHS, Sustainability, and ESG Reporting, offering companies intuitive, best-practice-based solutions for managing various operational risks and compliance requirements. With over two decades of experience, our platform has helped organizations worldwide in areas such as Quality, Operational Risk, Compliance, Product Stewardship, and Supply Chain Risks. We are now integrated with cutting-edge ESG disclosure reporting and management solutions, trusted by over 3 million users globally for their software system needs. As a member of our team, your responsibilities will include internal project tracking, monitoring internal and customer metrics, attending business-related meetings, preparing project reports and dashboards, maintaining project plans and schedules, and participating in stakeholder meetings. You will also be responsible for documenting important actions and decisions and ensuring timely follow-up. The ideal candidate will have a Bachelor's degree in business or a related field, exceptional communication skills, the ability to work both independently and as part of a team, proficiency in Microsoft applications, and experience in project management and administrative tasks. Strong organizational skills, attention to detail, and the ability to work under tight deadlines are essential for this role.,
As an Associate Director, Subscriber Services at Benchmark Gensuite, you will play a crucial role in leading and mentoring a team to manage complex customer engagements in an Enterprise SaaS environment. Your responsibilities will include building and maintaining strong C-suite relationships, identifying upsell and cross-sell opportunities, developing customer success strategies, and ensuring seamless customer experiences. You will leverage customer insights and analytics to optimize service delivery, address challenges, and drive continuous improvement. Key Responsibilities: - Lead and mentor a team to manage complex customer engagements in an Enterprise SaaS environment - Build and maintain strong C-suite relationships, acting as a trusted advisor - Identify and drive upsell and cross-sell opportunities to maximize customer value - Develop and implement customer success strategies to improve engagement, retention, and satisfaction - Collaborate with sales and product teams for seamless customer experiences and business expansion - Proactively address customer challenges and operational risks for long-term success - Drive continuous improvement by gathering customer feedback and refining strategies Qualifications & Experience: - 13-15 years of experience in customer success, account management, or customer experience in Enterprise SaaS - Proven track record in identifying and executing upsell and cross-sell strategies for revenue growth - Strong leadership and team management skills to develop high-performing teams - Ability to handle complex customer scenarios and navigate C-suite relationships effectively - Strong analytical and problem-solving skills using data for decision-making - Adaptability to thrive in a fast-paced, dynamic environment - Exceptional communication and relationship-building skills with a customer-first mindset About Benchmark Gensuite: Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform. With over two decades of experience, Benchmark Gensuite helps companies worldwide manage their EHS, Sustainability, Quality, Operational Risk and Compliance, Product Stewardship, and Supply Chain Risks. Join a global team that values innovation and collaboration to exceed customer expectations. (Note: The additional details about the company were not available in the provided job description.),