Associate Director, Subscriber Services

As an Associate Director, Subscriber Services at Benchmark Gensuite, you will play a crucial role in leading and mentoring a team to manage complex customer engagements in an Enterprise SaaS environment. Your responsibilities will include building and maintaining strong C-suite relationships, identifying upsell and cross-sell opportunities, developing customer success strategies, and ensuring seamless customer experiences. You will leverage customer insights and analytics to optimize service delivery, address challenges, and drive continuous improvement. Key Responsibilities: - Lead and mentor a team to manage complex customer engagements in an Enterprise SaaS environment - Build and maintain strong C-suite relationships, acting as a trusted advisor - Identify and drive upsell and cross-sell opportunities to maximize customer value - Develop and implement customer success strategies to improve engagement, retention, and satisfaction - Collaborate with sales and product teams for seamless customer experiences and business expansion - Proactively address customer challenges and operational risks for long-term success - Drive continuous improvement by gathering customer feedback and refining strategies Qualifications & Experience: - 13-15 years of experience in customer success, account management, or customer experience in Enterprise SaaS - Proven track record in identifying and executing upsell and cross-sell strategies for revenue growth - Strong leadership and team management skills to develop high-performing teams - Ability to handle complex customer scenarios and navigate C-suite relationships effectively - Strong analytical and problem-solving skills using data for decision-making - Adaptability to thrive in a fast-paced, dynamic environment - Exceptional communication and relationship-building skills with a customer-first mindset About Benchmark Gensuite: Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform. With over two decades of experience, Benchmark Gensuite helps companies worldwide manage their EHS, Sustainability, Quality, Operational Risk and Compliance, Product Stewardship, and Supply Chain Risks. Join a global team that values innovation and collaboration to exceed customer expectations. (Note: The additional details about the company were not available in the provided job description.),