Customer Success Representative

As a Customer Success Representative at our company, you will be a strong individual contributor who will play a crucial role in building a career in Product Management. You will have the opportunity to work closely with customers and product teams, gaining valuable insights into how products are developed, enhanced, and delivered. If you are motivated, curious, and eager to learn, this role is perfect for you! **Key Responsibilities:** - Be the initial point of contact for customers through chat, email, and phone. - Handle product queries with patience, empathy, and accuracy. - Document and escalate technical issues to the product/tech team as necessary. - Collaborate with cross-functional teams to ensure customer feedback shapes our product roadmap. - Track and share customer insights to enhance service quality and experience. **Qualifications Required:** - 6-12 months of customer support experience, preferably in SaaS or tech industry. - Strong written and verbal communication skills with clarity, empathy, and a touch of spark. - Problem-solving attitude with a focus on owning resolutions. - Proficiency in support tools such as Zendesk, Freshdesk, Intercom, or similar platforms. - Customer-first mindset where every interaction is seen as an opportunity to build loyalty. **Bonus Points If You:** - Have previous experience in a B2B SaaS environment. - Can simplify technical concepts into easy-to-understand terms. - Bring innovative ideas to enhance support processes and customer satisfaction. If you decide to join us, you will become part of a rapidly growing SaaS company where your opinions and ideas are valued. You will collaborate with a passionate and supportive team that enjoys tackling real-world challenges. Our work environment fosters empathy not only towards customers but also towards your fellow teammates.,