28 Support Tools Jobs

As an Application Software Engineer leading the application support team, you will be responsible for managing day-to-day support operations for retail and sales applications. Your role involves ensuring timely resolution of tickets raised by business teams, providing L2/L3 support, and guiding a small support team effectively. Key Responsibilities: - Handle and oversee prompt resolution of incidents, service requests, and support tickets raised by business stakeholders. - Guide, mentor, and manage a small team of 23 members, ensuring efficient task allocation and resolution. - Provide L2/L3 support for retail and sales applications, ensuring business continuity and minimal downtime. - Troub...

As a Product Support Specialist at our company, you will play a crucial role in providing proactive and customer-focused support for our SaaS application users. Your primary responsibilities will include: - Serving as the main point of contact for customer support inquiries via email, chat, and phone. - Diagnosing and resolving customer issues related to the SaaS platform, such as configuration, connectivity, and data problems. - Guiding users on product features to enhance product adoption and success. - Escalating complex issues to Tier 2/Engineering teams while ensuring clear and timely communication with customers. - Documenting customer interactions, technical issues, and resolutions in...

You will be responsible for managing end-to-end customer support for the V7 SaaS product, ensuring timely resolution of queries and issues. Your key responsibilities will include: - Defining, documenting, and continuously improving support processes such as ticketing, escalation, and resolution workflows. - Acting as the primary point of contact for strategic customers, maintaining strong relationships, and proactively addressing concerns. - Collaborating with Engineering teams to provide customer feedback and assist in prioritizing product enhancements. - Tracking, analyzing, and reporting on support metrics like response time, resolution time, CSAT, etc., to drive continuous improvement. -...

As a Product Tech Support Executive at Quiktrak, you will play a crucial role in providing technical support for our product, ensuring a seamless user experience, and collaborating with the development team to enhance system performance. Your responsibilities will include: - Addressing customer tickets with a focus on first-point resolution. - Mastering our software product to provide in-depth guidance to users. - Identifying and delegating system anomalies to the development team for resolution. - Acting as a proactive communicator between Softwire and users, providing timely updates on ticket status. - Ensuring all tickets are tracked and closed while updating the knowledge base for quicke...

You will serve as the primary contact for customer queries via email, chat, and phone. Your main responsibility will be to guide clients through system functionalities and ensure seamless adoption. In case of complex issues, you will troubleshoot and escalate them to the product or tech teams as required. It is essential to maintain accurate records of interactions in the CRM and ticketing system. Furthermore, you will need to identify recurring issues and collaborate with internal teams to enhance product performance and user satisfaction. Lastly, you will play a crucial role in educating users about product updates, new features, and best practices. - Serve as the primary contact for custo...

As a Manager of Service Management in the Industry Solutions team at Accelya Solutions, your role is crucial in effectively managing a team of L2 analysts and specialists. Your primary responsibilities include: - Hiring, developing, and managing L2 analysts, offering guidance and support in resolving customer issues - Cultivating a collaborative and high-performance culture while promoting continuous learning and development - Collaborating with development and infrastructure teams to address bugs and enhancements for performance optimization - Driving efficiency through automation and scripting to streamline routine tasks and handle complex issues - Developing and maintaining comprehensive ...

Job Description: As a Senior Customer Support Specialist in our dynamic SaaS environment, you will play a crucial role in providing exceptional customer service. Your main responsibilities will include addressing escalated support queries through email, chat, and phone channels, ensuring swift resolutions, and guaranteeing customer satisfaction. You will also mentor junior team members, collaborate with various departments for troubleshooting, and contribute to product enhancements. Key Responsibilities: - Handle escalated support queries through email, chat, and phone channels - Provide timely resolutions to customer issues and ensure their satisfaction - Mentor junior team members, share b...

As a Customer Success Representative at our company, you will be a strong individual contributor who will play a crucial role in building a career in Product Management. You will have the opportunity to work closely with customers and product teams, gaining valuable insights into how products are developed, enhanced, and delivered. If you are motivated, curious, and eager to learn, this role is perfect for you! **Key Responsibilities:** - Be the initial point of contact for customers through chat, email, and phone. - Handle product queries with patience, empathy, and accuracy. - Document and escalate technical issues to the product/tech team as necessary. - Collaborate with cross-functional ...

As the Service Desk Director at Base8, you will be responsible for managing the activities and responsibilities of the service desk team. Your role will involve providing high-level technical assistance to the team and ensuring that service and support are provided to customers at agreed levels. You will work closely with the United States and Canada teams through various communication channels to guarantee customer expectations are met and provide superior service. **Roles and Responsibilities:** - Manage service desk team members and their daily activities effectively. - Oversee the dispatch process of service requests to maximize resource utilization. - Coordinate the dispatch process of ...

Role Overview: At Jamf, you will be part of a team that believes in an open, flexible culture based on respect and trust. The company takes pride in helping tens of thousands of customers worldwide succeed with Apple products. The secret to their success lies in their connectivity and high degree of flexibility, prioritizing work-life balance while ensuring a strong culture to achieve goals as #OneJamf. Key Responsibilities: - Provide timely and accurate responses to customer inquiries via chat, email, and phone. - Deliver outcomes to customers by diagnosing and resolving technical and account issues, guiding customers through workflow steps. - Ensure effective handling of customer requests ...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. - Promptly respond to support queries through email, chat, and phone. - Troubleshoot issues related to TilesView's visualization platform. - Guide users through product setup, onboarding, and training processes. - Collaborate with developers to report bugs and propose enhancements. - Maintain comprehensiv...

In this role at RunLoyal, you will be a part of the Customer Service Associates team in India, providing support to U.S.-based customers through phone, email, and eventually live chat. Your primary responsibility will be to ensure customer satisfaction by resolving queries effectively and helping them utilize the SaaS platform efficiently. This is an excellent opportunity for individuals with strong communication skills, empathy, and a passion for delivering exceptional customer experiences in a global SaaS environment. **Key Responsibilities:** - Handle inbound and outbound customer calls with professionalism and empathy. - Respond to customer queries via email and eventually live chat. - T...

Role Overview: As a Shift Lead in Support & Operations, you play a critical role in managing team performance and ensuring operational efficiency. Your responsibilities include overseeing attendance and leave management, resolving escalations, and conducting analyses to support infrastructure management. It is crucial for you to ensure adherence to service level agreements (SLAs) while fostering positive customer satisfaction and continuous improvement within the team. Key Responsibilities: - Monitor and manage call and chat responses, ensuring they are addressed within agreed SLAs while utilizing Arabic and English communication skills. - Maintain and manage attendance, leave reports, break...

As a Senior Manager Application Support at MediaMint, you will lead a globally distributed support team to ensure the stability, performance, and continuous improvement of mission-critical applications and data services for our client, a leading audience intelligence platform. Your role will involve diagnosing complex issues, driving root cause analysis, improving monitoring, and building a resilient support ecosystem. This high-impact, client-facing position requires technical depth, operational rigor, and strong leadership skills. Your responsibilities will include leading a team of support engineers across shifts, troubleshooting and resolving complex issues related to Python applications...

We are seeking a Developer Support Engineer to assist external developers and clients in integrating, troubleshooting, and optimizing our products and APIs. This role requires strong technical skills, problem-solving ability, and clear communication to support development teams and ensure a seamless developer experience. Key Responsibilities: - Provide technical support to developers via email, chat, or ticketing systems - Troubleshoot API issues, SDK errors, and integration bugs - Guide clients through best practices, product features, and implementation - Collaborate with internal engineering and product teams to resolve escalated issues - Create and maintain technical documentation, FAQs,...

You should have proven experience of 0-1 year in customer support or technical support roles, preferably with a focus on Odoo ERP or similar ERP systems. A strong understanding of Odoo modules such as CRM, Sales, Inventory, Accounting, etc., is required. You should be able to troubleshoot and resolve technical issues independently and collaboratively. Excellent communication skills (verbal and written) with a customer-centric approach are essential. Proficiency in using CRM software and support tools is expected. Odoo certification(s) is a plus. A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a relevant field is preferred. Your responsibilities wi...

Your role will involve assisting new customers with onboarding, API integrations, and software setup. You will ensure that customer data is correctly mapped and imported into the ERP/accounting system. Additionally, you will be responsible for conducting product demos and training for new users, as well as collaborating with cross-functional teams to enhance onboarding efficiency and monitor customer engagement to address adoption challenges. To be successful in this role, you should hold a Bachelor's degree in Business, Finance, or a related field, along with 1-3 years of experience in customer onboarding, support, or client relations. Proficiency in ERP/accounting software such as NetSuite...

Laundryheap is an award-winning, industry-leading startup that is revolutionizing the laundry and dry cleaning industry. Operating across 14 global markets and rapidly expanding in Europe, Asia, and North America, Laundryheap prides itself on providing clean clothes within 24 hours, setting a benchmark for swift service delivery. As an Associate - Driver Operations reporting to the Assistant Regional Manager, you will play a pivotal role in upholding operational excellence. Your responsibilities include managing driver onboarding through calls and video interactions, overseeing live logistics by monitoring driver activities, planning routes, and resolving real-time issues efficiently. Your k...

This is a full-time on-site role for a Customer Support Executive - Fresher located in Jaipur. You will be responsible for providing excellent customer support, ensuring customer satisfaction, and offering online support. Your day-to-day tasks will include addressing customer inquiries, troubleshooting technical issues, and maintaining effective communication with clients to promptly resolve their concerns. To excel in this role, you should possess Customer Support, Customer Service, and Customer Satisfaction skills. Additionally, having Online Support and Technical Support skills will be beneficial. Strong problem-solving abilities, attention to detail, excellent verbal and written communic...

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include...

As a User Success Engineer & QA at Dassault Systmes in Pune, Maharashtra, you will have the opportunity to unlock your potential in the field of Scientific Software Engineering. Your responsibilities will include: - Demonstrating hands-on experience in supporting web applications and QA functional testing. - Possessing a basic understanding of web technologies such as client/server, application servers, load balancers, and web services. - Exhibiting good problem-solving and analytical skills. - Demonstrating proficiency in English written and verbal communication. - Developing creative and innovative solutions to customer problems and showcasing testing knowledge. - Understanding software te...

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven lea...

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your responsibilities will include handling escalated support queries through email, chat, and phone, providing timely resolutions, and ensuring customer satisfaction. Moreover, you will be responsible for mentoring junior team members, sharing best practices, and assisting in challenging cases. Collaboration with cross-functional teams such as Product, Engineering, and Customer Success will be essential to troubleshoot issues and provide feedback for product improvements. Utilizing our support tool efficiently to manage tickets, prioritize effect...

NTT DATA is looking for an exceptional Windows Admin to join the team in Bangalore, Karnataka (IN-KA), India. As a Systems Administration Advisor, you will provide ongoing systems administration support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. Your responsibilities will involve addressing availability and reliability issues on systems across multiple locations, evaluating and integrating new operating system versions, drivers, and hardware, and ensuring system security measures are in place. You will play a key role in monitoring and tuning the system to achieve optimum performance levels in standalone and multi-tiered environment...