19 Support Tools Jobs

Role Overview: At Jamf, you will be part of a team that believes in an open, flexible culture based on respect and trust. The company takes pride in helping tens of thousands of customers worldwide succeed with Apple products. The secret to their success lies in their connectivity and high degree of flexibility, prioritizing work-life balance while ensuring a strong culture to achieve goals as #OneJamf. Key Responsibilities: - Provide timely and accurate responses to customer inquiries via chat, email, and phone. - Deliver outcomes to customers by diagnosing and resolving technical and account issues, guiding customers through workflow steps. - Ensure effective handling of customer requests ...

As a seasoned and dynamic Director of Production Support, you will play a vital role in leading and enhancing our production support operations. Your responsibilities will include ensuring system stability, facilitating rapid issue resolution, and driving continuous service improvement for our enterprise applications. As a senior leader, you will be responsible for overseeing the end-to-end production support function, managing a team, and serving as a key liaison between operations, engineering, and executive leadership. We are particularly interested in candidates who possess strong people management skills, technical expertise, and a profound understanding of the ITIL framework. Key respo...

As an IT SaaS Support Executive at TilesView, you will play a crucial role in providing support to users of our AI-powered room visualization platform. Your primary responsibility will be to serve as the initial point of contact for our customers, helping them utilize our advanced visualization tools effectively, addressing any issues they encounter, and ensuring a seamless user experience. - Promptly respond to support queries through email, chat, and phone. - Troubleshoot issues related to TilesView's visualization platform. - Guide users through product setup, onboarding, and training processes. - Collaborate with developers to report bugs and propose enhancements. - Maintain comprehensiv...

In this role at RunLoyal, you will be a part of the Customer Service Associates team in India, providing support to U.S.-based customers through phone, email, and eventually live chat. Your primary responsibility will be to ensure customer satisfaction by resolving queries effectively and helping them utilize the SaaS platform efficiently. This is an excellent opportunity for individuals with strong communication skills, empathy, and a passion for delivering exceptional customer experiences in a global SaaS environment. **Key Responsibilities:** - Handle inbound and outbound customer calls with professionalism and empathy. - Respond to customer queries via email and eventually live chat. - T...

Role Overview: As a Shift Lead in Support & Operations, you play a critical role in managing team performance and ensuring operational efficiency. Your responsibilities include overseeing attendance and leave management, resolving escalations, and conducting analyses to support infrastructure management. It is crucial for you to ensure adherence to service level agreements (SLAs) while fostering positive customer satisfaction and continuous improvement within the team. Key Responsibilities: - Monitor and manage call and chat responses, ensuring they are addressed within agreed SLAs while utilizing Arabic and English communication skills. - Maintain and manage attendance, leave reports, break...

As a Senior Manager Application Support at MediaMint, you will lead a globally distributed support team to ensure the stability, performance, and continuous improvement of mission-critical applications and data services for our client, a leading audience intelligence platform. Your role will involve diagnosing complex issues, driving root cause analysis, improving monitoring, and building a resilient support ecosystem. This high-impact, client-facing position requires technical depth, operational rigor, and strong leadership skills. Your responsibilities will include leading a team of support engineers across shifts, troubleshooting and resolving complex issues related to Python applications...

We are seeking a Developer Support Engineer to assist external developers and clients in integrating, troubleshooting, and optimizing our products and APIs. This role requires strong technical skills, problem-solving ability, and clear communication to support development teams and ensure a seamless developer experience. Key Responsibilities: - Provide technical support to developers via email, chat, or ticketing systems - Troubleshoot API issues, SDK errors, and integration bugs - Guide clients through best practices, product features, and implementation - Collaborate with internal engineering and product teams to resolve escalated issues - Create and maintain technical documentation, FAQs,...

You should have proven experience of 0-1 year in customer support or technical support roles, preferably with a focus on Odoo ERP or similar ERP systems. A strong understanding of Odoo modules such as CRM, Sales, Inventory, Accounting, etc., is required. You should be able to troubleshoot and resolve technical issues independently and collaboratively. Excellent communication skills (verbal and written) with a customer-centric approach are essential. Proficiency in using CRM software and support tools is expected. Odoo certification(s) is a plus. A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a relevant field is preferred. Your responsibilities wi...

Your role will involve assisting new customers with onboarding, API integrations, and software setup. You will ensure that customer data is correctly mapped and imported into the ERP/accounting system. Additionally, you will be responsible for conducting product demos and training for new users, as well as collaborating with cross-functional teams to enhance onboarding efficiency and monitor customer engagement to address adoption challenges. To be successful in this role, you should hold a Bachelor's degree in Business, Finance, or a related field, along with 1-3 years of experience in customer onboarding, support, or client relations. Proficiency in ERP/accounting software such as NetSuite...

Laundryheap is an award-winning, industry-leading startup that is revolutionizing the laundry and dry cleaning industry. Operating across 14 global markets and rapidly expanding in Europe, Asia, and North America, Laundryheap prides itself on providing clean clothes within 24 hours, setting a benchmark for swift service delivery. As an Associate - Driver Operations reporting to the Assistant Regional Manager, you will play a pivotal role in upholding operational excellence. Your responsibilities include managing driver onboarding through calls and video interactions, overseeing live logistics by monitoring driver activities, planning routes, and resolving real-time issues efficiently. Your k...

This is a full-time on-site role for a Customer Support Executive - Fresher located in Jaipur. You will be responsible for providing excellent customer support, ensuring customer satisfaction, and offering online support. Your day-to-day tasks will include addressing customer inquiries, troubleshooting technical issues, and maintaining effective communication with clients to promptly resolve their concerns. To excel in this role, you should possess Customer Support, Customer Service, and Customer Satisfaction skills. Additionally, having Online Support and Technical Support skills will be beneficial. Strong problem-solving abilities, attention to detail, excellent verbal and written communic...

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include...

As a User Success Engineer & QA at Dassault Systmes in Pune, Maharashtra, you will have the opportunity to unlock your potential in the field of Scientific Software Engineering. Your responsibilities will include: - Demonstrating hands-on experience in supporting web applications and QA functional testing. - Possessing a basic understanding of web technologies such as client/server, application servers, load balancers, and web services. - Exhibiting good problem-solving and analytical skills. - Demonstrating proficiency in English written and verbal communication. - Developing creative and innovative solutions to customer problems and showcasing testing knowledge. - Understanding software te...

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven lea...

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your responsibilities will include handling escalated support queries through email, chat, and phone, providing timely resolutions, and ensuring customer satisfaction. Moreover, you will be responsible for mentoring junior team members, sharing best practices, and assisting in challenging cases. Collaboration with cross-functional teams such as Product, Engineering, and Customer Success will be essential to troubleshoot issues and provide feedback for product improvements. Utilizing our support tool efficiently to manage tickets, prioritize effect...

NTT DATA is looking for an exceptional Windows Admin to join the team in Bangalore, Karnataka (IN-KA), India. As a Systems Administration Advisor, you will provide ongoing systems administration support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. Your responsibilities will involve addressing availability and reliability issues on systems across multiple locations, evaluating and integrating new operating system versions, drivers, and hardware, and ensuring system security measures are in place. You will play a key role in monitoring and tuning the system to achieve optimum performance levels in standalone and multi-tiered environment...

You are an individual striving to grow your career with NTT DATA, a trusted global innovator of business and technology services. As a Windows Admin based in Bangalore, Karnataka, India, your role involves providing ongoing systems administration support for hardware and software systems. You will be responsible for installation, customization, maintenance, and troubleshooting, as well as offering technical support on programming tools, database systems, and networks. Your key responsibilities include addressing availability and reliability issues on systems such as Windows, Unix, and Mainframe across multiple locations. You will evaluate and integrate new operating system versions, drivers,...

As a Product Support Team Lead, you will be responsible for leading, mentoring, and growing the product support team to deliver exceptional support experiences. You will act as an escalation point for complex customer issues and product queries, utilizing tools such as SQL, JavaScript, Postman, and browser developer tools to debug customer issues effectively. Your role will involve building processes to log, track, and prioritize bugs and feature requests and collaborating closely with the product and engineering teams to enhance product reliability and usability. Reviewing customer screen recordings and usage patterns will be part of your responsibilities to identify UI/UX improvements. You...

Lead a team of 8-10 support professionals across technical, functional, and infrastructure domains Design and manage shift schedules to ensure 24/5 support coverage