Customer Success Manager

Job Description

Job Description We are looking for Customer Success professionals to join our world-class customer engagement team! Roles and Responsibilities Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite. Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperflite. Be the friendly neighborhood support person, not just for troubleshooting but also for anticipating customer needs before they even realize it – the real MVP of customer success! Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperflite. Be the bridge between customers and our tech team, translating wishes into code and making sure the customer's voice is heard in the halls of innovation. Keep a watchful eye on customer health scores, swooping in to save the day and ensure everyone's happily ever after with Paperflite. Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from Paperflite. Proactively identify upsell opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expansion. Take proactive measures to control churn by closely monitoring customer satisfaction levels and developing retention strategies tailored to each customer's specific needs and circumstances.